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What's new in App Connect 2.0?

App Connect 2.0 is a turning point for the product as not only does it make it easier for developers to connect RingCentral to more CRMs, it contains many new features that will bring greater value to App Connects thousands of users.

Here are some of the features new to App Connect 2.0.

  • Company-wide metrics

    Easily view your entire company’s collective performance or drill down into any individual agent to drive coaching and success.

  • Call monitoring

    Monitor agent presence, see parked and queued calls, and answer them directly from your view.

  • Improved call park

    Select the exact location to park a call and automatically notify a colleague via text to ensure a seamless pickup every time.

  • Call logging policies

    Create custom rules to automatically log calls that previously failed, eliminating manual effort and capturing every interaction.

  • Call-down lists

    Create and prioritize lists of contacts to call later, viewing and executing your daily schedule with precision.

  • Voicemail drop

    Pre-record perfect, on-message voicemails, drop them instantly, and move immediately to your next call.

  • Enhanced phone number privacy

    Mask full customer phone numbers on your agents' displays to comply with strict internal privacy and security controls.

New developer features

  • New developer console

    Use the intuitive new console for one-click deployment, personalized instructions, and simplified sharing of your custom connectors.

  • Proxy connectors

    Proxy connectors help connect App Connect directly to CRMs, without the need for a connector server, or to proprietary servers that may not be using Javascript.

Newly supported CRMs

We have commitments from developers to build adapters to the following CRMs using the new developer framework.

RingCentral cannot make guarantees the services above will be supported. We are dependent upon third-party developers.

Download the beta

The App Connect 2.0 beta is being distributed as "App Connect 1.7" via an unlisted and private Chrome Store extension.

Things you should know

  • Version 2.0 is completely backwards compatible with App Connect 1.6.x. If you experience a problem and wish to revert, you can do so safely without loss of data.
  • We will continue to maintain App Connect 1.6.x, but only with bug fixes.

Future costs

We are committed to providing App Connect for free so that users can take advantage of its core functionality to connect RingCentral to popular CRMs. These features include:

  • Contact lookups and matching
  • Call-pop or "Screen-pop"
  • Client-side call logging, both automated and manual

Some third-party adapters may come at an additional cost

App Connect is able to connect RingCentral to so many CRMs thanks to our developer community. Some developers have chosen to charge a fee to use their adapter to help fund their support and maintenance costs. RingCentral customers must establish an independent billing relationship with App Connect connector providers.