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App Connect Documentation

App Connect is RingCentral's open framework for embedding a full RingEX phone directly into your CRM — and automatically logging every call, text, and voicemail against the right contact record without any manual entry.

It runs as a browser extension for Google Chrome and Microsoft Edge. Admins deploy and configure it once; end users get a fully-featured CTI dialer inside whatever platform they already work in.

Works across all your RingCentral devices

One of App Connect's most important — and most frequently asked about — capabilities is that it logs calls made from any RingCentral device, not just from the CTI itself. No matter where your team makes or receives calls, the activity shows up in your CRM.

  • RingCentral desktop app

    Calls made from the RingCentral desktop app are captured and logged automatically.

  • RingCentral mobile app

    Calls from iOS or Android are logged just like any other call — no action required from the user.

  • Desk phones

    Physical desk phones on your RingEX account are fully supported. Every call is logged.

  • App Connect CTI

    Calls placed directly through the embedded CTI dialer in your CRM are logged in real time.

Common documentation

  • Call logging

    Understand how App Connect logs calls — automatically and manually — and how to configure logging behavior.

  • Screen pop

    Surface the matching contact record the moment a call arrives, so your team always has context before they say hello.

  • Click-to-dial

    Dial any phone number in your CRM with a single click — no copy-pasting, no manual dialing.

  • Logging AI transcripts

    Capture AI-generated call summaries and transcripts alongside the call record in your CRM.

For administrators

  • Server-side call logging

    Configure App Connect to log calls server-side — ensuring activity is captured even when users aren't in their browser.

  • Managed settings

    Push configuration to all users in your organisation from a central admin panel. Lock settings, enforce defaults, and manage rollout.

  • Metrics and reports

    Track call activity, logging rates, and team usage with built-in reporting tools.

End-user favorites

  • Voicemail drop

    Leave a pre-recorded voicemail instantly when a call goes unanswered — without waiting for the beep.

  • Call-down lists

    Work through a list of contacts with a single click per call — built for outreach, follow-up, and high-volume calling workflows.

  • Click-to-dial

    Start calls from within your CRM without ever touching a dial pad.

Getting started

New to App Connect? Start here.