Accessing the extension to make calls
App Connect makes available to users a fully-functional web phone for placing and receiving calls, as well as recording notes and call dispositions related to those calls -- not to mention numerous other features. The web phone can be accessed in one of two ways.
Click the quick access badge
When logged into and viewing your CRM, an orange "R" handle/badge will appear in the lower-righthand corner of your browser window. Click the badge to open the dialer window and/or bring it to the foreground.
If the orange badge obscures page content, or if you wish to hide it for other reasons, you may turn this off using an advanced configuration parameter.
Click "RingCentral App Connect" from the extensions menu
You can open App Connect's dialer by finding the extension in your list of installed extensions and clicking "RingCentral App Connect."
Pin the extension to your browser bar
If you need to access the extension often, you can "pin" the extension to your location bar so that it is more readily available.
