Using the RingCentral AI Assistant
App Connect's AI Assistant is currently in BETA
In App Connect, RingCentral's AI Assistant helps save you time by taking critical call notes for you, so that you can place a greater focus on the person you are speaking with.
Turning on AI Assistant
App Connect's AI features are currently in beta. During this phase, you can enable these features by navigating to Settings > Advanced features and toggling "Smart Note (Beta)" on.
AI assistant can be enabled independently on every device
Disabling AI Assistant in App Connect will not disable AI assistent in the RingCentral desktop application, and vice-versa.
Live transcription
AI Assistant, when enabled for your phone call, will show you a live transcript of your call.
AI generated summaries, action items and more
When your phone call is complete, AI Assistant will process the phone call to generate a number of artifacts to help you in key follow-up activities. AI Assistant will generate the following:
- Transcript
- Call summary
- Recap of key take aways
- Tasks and action items
- Decisions made
Logging AI artifacts in your CRM
RingSense license required for logging AI artifacts
During the beta period of this feature, artifacts will be logged for free. When the feature becomes generally available, customers will need to purchase a RingSense license to continue logging AI artifacts.
App Connect has the ability to log all AI-generated artifacts in your CRM, making sure your system of record has a complete record of the phone call.