Browser options
Advanced configuration options
Most users will not need to access these advanced configuration options. However, they have been provided to assist in resolving less common, low-level challenges. These options can be accessed both in Chrome and Edge by opening the "Manage Extensions" area from the Window menu, or from the extension menu found adjacent to your browser's location bar.
- Open Manage extensions in Chrome
- Open Manage extensions in Microsoft Edge
Finding advanced settings
To access advanced settings, in your browser, navigate to "Manage Extensions," or just "Extensions." From there locate "RingCentral App Connect" and click "Show Details."
Then scroll down near to the bottom and click "Extension options" to open the dialog below.
Click-to-dial inject delay
App Connect's phone/dialer is injected into the CRM via a mechanism that some web servers will reject. This is circumvented by delaying the loading of the CTI by a couple of seconds. This config parameter controls this delay.
This should only be used in rare circumstances.
CRMs known to need this parameter set are:
- Pipedrive
Render quick access button
App Connect injects a small handle in the lower right hand corner of your CRM. Some users have expressed concern that this handle obscures the page content, and therefore wish to remove it. Toggle this parameter to turn off/on the dialer handle in the lower-righthand corner.
Disabling the quick access button does not impact the operability of the extension.