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Setting your preferred device

RingCentral customers may sometimes have multiple devices or ways of initiating a phone call. To better control what device you use for placing calls, from the Settings screen select "Calling." Then, select the device you prefer to use. Options include the following:

Setting your preferred phone device

The settings screen for changing your preferred device for placing calls

Config options

  • Browser. Select this if you wish to place calls using App Connect itself.
  • RingCentral App. If you prefer to use the main RingCentral desktop app to make calls, select this.
  • RingCentral Phone. This option is not recommended as RingCentral Phone is no longer supported. However, if you still have this app installed and if you prefer to use it, select this.
  • RingOut. RingOut is helpful if you prefer to make a call from your desk phone. When RingOut is selected you will be called, and your desk/hard phone will ring. Answer the phone and we will then connect you to the person you are calling.