RingSense Logging

Work in Progress

This feature is currently under development and not yet available in production.

For customers with a RingCentral RingSense license, App Connect supports to sync RingSense insights into supported CRM platforms.

Prerequisites

Before enabling this feature, ensure the following requirements are met:

RingSense License:
The account must have active RingSense licenses assigned to users. The admin user must also have the "RingSense for Sales - Access Insights" and "Company Call Log - Access Recordings" permissions in role
Logging Mode:
RingSense logging is supported only when using server-side logging mode.
User License:
The call owner (the user whose call is being logged) must be assigned a RingSense license.
Call Recording:
The call must be recorded for RingSense data to be generated. We strongly recommend enabling automatic call recording.

Sign in to App Connect as an admin.
Open the Admin panel.
Navigate to the call logging settings:

Route: Admin → Managed settings → Activity logging → Call log details
In Call log details, enable the RingSense fields you want to sync.
Ensure server-side logging is enabled. Important:
If server-side logging was already enabled, you must click Save server-side logging button again to activate RingSense support.
Any time call log detail settings are updated, the admin must re-save the server-side logging settings to apply the changes.

When enabled, App Connect can sync the following RingSense fields:

Processing Delay:
RingSense insights are generated after the call ends and require processing time. A delay before data appears in your CRM is expected.
CRM Compatibility:
!!! warning "Connector Support" Not all CRM connectors currently support RingSense logging. Check with the maintainers of your CRM connector for compatibility and availability.