Introduction to Workflow Builder administrative features

Account administrators have the ability to perform a number of functions regular users can't to enable them to more effectively assist co-workers with their automations, and manage workflows on behalf of the company. These features include:

• Manage other users' workflows

  Create and manage workflows on behalf of your coworkers.

• Create call queue and IVR workflows

  Create workflows for non-user-based extensions.

• Deploy workflows to any user

  Easily copy and enable any workflow to any user or extension.

• Send SMS from company numbers

  Access features that let you send SMS from any phone number in the company.

How to become a Workflow Builder administrator

There are two ways to become a Workflow Builder administrator:

1. Have someone make you the company's Operator or "Auto-receptionist."
2. Be assigned the “Super Admin” role in the Admin console.

Super Admins will have the ability to manage the following extension types:

• User
• Call Queue
• Voicemail
• Park Location
• IvrMenu

Auto-receptionists will have the ability to manage the following extension types:

• Call Queue
• Park Location
• IvrMenu