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Retry Mechanism

Automatic Retry

If a backup fails due to any issue, the Archiver will automatically attempt to re-upload the failed items up to five times. Here is how the automatic retry logic works:

Retry Attempt Wait Time
1st retry 5 minutes
2nd retry 20 minutes
3rd retry 1 hour
4th retry 3 hours
5th retry 24 hours

If the job still fails after the 5th retry, an email notification will be sent, and the manual retry option will be enabled. Users can then perform a bulk manual retry for up to 3 additional attempts.

Manual Retry

Users can either:

  • Click the Retry button next to each log entry

    Retry Options1

  • Select multiple failed records and click the Retry button in the top-left corner to perform a bulk retry

    Retry Options2