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User Roles and Permissions

Users who archive call recordings at extension level need to be assigned to a role with sufficient permissions by the admin portal administrator. Otherwise, extension users cannot archive his or her call recordings.

To Create Custom User Archiver Role

  1. Log in to https://service.ringcentral.com with Admin portal administrator account.
  2. Switch to Admin Portal from the dropdown on the top right corner.
  3. Navigate to Users -> Roles. User Roles
  4. Click on + New Role to create custom roles.
  5. Pick an existing role as the starting point for the new role. Select Starting Point
  6. Give the new role a name and description. Naming Roles
  7. In the Permissions tab, as shown below: Permissions

  8. Make sure the following permissions are ticked:

    Permissions Screenshot
    User Call Log
    • Access Recordings
    • Delete Records
    • Download & Delivery
    • View Only
    		 User Call Log

  9. Click on Save to save the new role.

  10. After that, you can assign the new role to user(s) as needed by clicking on the Assigned Users button. Or you can navigate to Users -> Roles, and click on your custom role, then navigate to the Assigned Users tab and click on + Assign User to assign the custom role to user(s) as needed. Assigned Users