About RingCentral for Microsoft Dynamics 365

RingCentral for Microsoft Dynamics 365 v2 provides seamless integration between Dynamics 365 and your RingCentral services to enable improved customer retention, greater agent productivity, and advanced business processes. RingCentral for Microsoft Dynamics 365 v2 was built on the Channel Integration Framework (CIF v1.0) on Microsoft Dynamics 365, so it provides seamless interaction between Dynamics and RingCentral.