class: middle, center, inverse [
](https://github.com/grokify/ringcentral-slides/tree/master/engage/digital/overview)
[
](https://developer.ringcentral.com)
## Engage Digital --- class:inverse,middle ### Agenda * What is Engage Digital? * Mobile SDKs - native engagement with users * Sources - chat where your users are * Chatbots - automate 24x7 customer service * Structured Messages - rich interations * SMS - nuances * REST APIs & Webhooks --- class: middle, center, inverse ### Engage Digital is a contact center solution for digital channels including SMS, email, What's App, Facebook Messenger, Instagram, etc. --- class: middle, center, inverse ### Agents use a single interface to communicate with customers on multiple channels --- class: middle, center, inverse ### Enage Digital is "half" of Engage Engage is being unified into Engage OmniChannel.
--- class: inverse, middle, center ### Rich Integrations Mobile SDKs Source SDKs Chatbots REST APIs & Webhooks --- class: inverse,center ### iOS and Android SDKs provide rich mobile experiences with UI structured messages (buttons, carousels) are coming.
--- class: inverse,center ### Source SDKs enable adding additional channels Like Reddit or any chat channel. In theory, AnswerHub and Stack Overflow.
--- class: inverse,center ### Chatbots achieve direct ROI Create bot agents to increase deflection rate and increase ROI.
--- class: inverse,center ### Erica is a nice, easy-to-use Chatbot We want to build a demo like this.
--- class: inverse,center,middle ### SMS Nuances Integrated with RingCentral Office Handles Inbound and Replies Outbound handled outside of ED, e.g. APIs --- class: inverse,center,middle ### REST APIs & Webhooks 116+ APIs Webhooks OpenAPI 3.0 Spec Postman Collection --- class: inverse [
](https://github.com/grokify/ringcentral-polling-and-syncing) ### More Info Presentation * [engage-digital-overview](https://grokify.github.io/ringcentral-slides/engage/digital/overview) SDKs * Android: [engage-digital-messaging-android](https://github.com/ringcentral/engage-digital-messaging-android) * iOS: [engage-digital-messaging-ios](https://github.com/ringcentral/engage-digital-messaging-ios) * Source: [engage-digital-source-sdk](https://github.com/ringcentral/engage-digital-source-sdk) * Reddit: [engage-digital-sdk-source-reddit](https://github.com/ringcentral/engage-digital-sdk-source-reddit) * Chatbots: [engage-digital-chatbot-js](https://github.com/ringcentral/engage-digital-chatbot-js) * REST Client: [engage-digital-js](https://github.com/ringcentral/engage-digital-js) * REST Client: [engage-digital-python](https://github.com/ringcentral/engage-digital-python) --- class: inverse [
](https://github.com/grokify/ringcentral-polling-and-syncing) ### Thank You RingCentral Developers * https://developers.ringcentral.com/engage/api-products/digital * https://github.com/ringcentral?q=engage-digital Reach Me * https://twitter.com/grokify * https://github.com/grokify