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| AggregationResponseOptionsCountersAllCalls | allCalls [get, set] |
| | Aggregation of all calls count More...
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| AggregationResponseOptionsCountersCallsByDirection | callsByDirection [get, set] |
| | Aggregation of calls count by direction (Inbound, Outbound) More...
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| AggregationResponseOptionsCountersCallsByOrigin | callsByOrigin [get, set] |
| | Aggregation of calls count by origin (Internal, External) More...
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| AggregationResponseOptionsCountersCallsByResponse | callsByResponse [get, set] |
| | Aggregation of calls count by response (Answered, NotAnswered, Connected, NotConnected) More...
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| AggregationResponseOptionsCountersCallsSegments | callsSegments [get, set] |
| | Aggregation of calls count by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup) More...
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| AggregationResponseOptionsCountersCallsByResult | callsByResult [get, set] |
| | Aggregation of calls count by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted) More...
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| AggregationResponseOptionsCountersCallsByCompanyHours | callsByCompanyHours [get, set] |
| | Aggregation of calls count by company hours (BusinessHours, AfterHours) More...
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| AggregationResponseOptionsCountersCallsByQueueSla | callsByQueueSla [get, set] |
| | Aggregation of calls count by queue SLA (InSLA, OutSLA). This counter is only applicable to Queues grouping More...
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| AggregationResponseOptionsCountersCallsByActions | callsByActions [get, set] |
| | Aggregation of calls count by action (HoldOff, HoldOn, ParkOn, ParkOff, BlindTransfer, WarmTransfer, DTMFTransfer) More...
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| AggregationResponseOptionsCountersCallsByType | callsByType [get, set] |
| | Aggregation of calls count by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound) More...
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| AggregationResponseOptionsCountersQueueOpportunities | queueOpportunities [get, set] |
| | Aggregation of calls count by the total number of times a Queue call was presented to the user. It is limited to groupBy Users and groupByMembers (Department, Queue, Site, UserGroup) grouping. Only the listed below options for call filters are applicable to queueOpportunities and provide meaningful results: queues (selected queue extension ids), callResults (Missed, Abandoned), callResponses (Answered, NotAnswered), origins (Internal, External) More...
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The formula is defined by aggregationType and aggregationInterval for every counter individually. If aggregationType is Sum or Percent, aggregationInterval is not supported. If aggregationType is Min, Max or Average, aggregationInterval is required
Aggregation of calls count by the total number of times a Queue call was presented to the user. It is limited to groupBy Users and groupByMembers (Department, Queue, Site, UserGroup) grouping. Only the listed below options for call filters are applicable to queueOpportunities and provide meaningful results: queues (selected queue extension ids), callResults (Missed, Abandoned), callResponses (Answered, NotAnswered), origins (Internal, External)
