The formula is defined by aggregationType
and aggregationInterval
for every timer individually. If aggregationType
is Sum
or Percent
, aggregationInterval
is not supported. If aggregationType
is Min
, Max
or Average
, aggregationInterval
is supported, but not required. If left empty, aggregation will be performed on per-call basis
More...
Properties | |
AggregationResponseOptionsTimersAllCallsDuration | allCallsDuration [get, set] |
Aggregation of all calls duration More... | |
AggregationResponseOptionsTimersCallsDurationByDirection | callsDurationByDirection [get, set] |
Aggregation of calls duration by direction (Inbound, Outbound) More... | |
AggregationResponseOptionsTimersCallsDurationByOrigin | callsDurationByOrigin [get, set] |
Aggregation of calls duration by origin (Internal, External) More... | |
AggregationResponseOptionsTimersCallsDurationByResponse | callsDurationByResponse [get, set] |
Aggregation of calls duration by response (Answered, NotAnswered, Connected, NotConnected) More... | |
AggregationResponseOptionsTimersCallsSegmentsDuration | callsSegmentsDuration [get, set] |
Aggregation of calls duration by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup) More... | |
AggregationResponseOptionsTimersCallsDurationByResult | callsDurationByResult [get, set] |
Aggregation of calls duration by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted) More... | |
AggregationResponseOptionsTimersCallsDurationByCompanyHours | callsDurationByCompanyHours [get, set] |
Aggregation of calls duration by company hours (BusinessHours, AfterHours) More... | |
AggregationResponseOptionsTimersCallsDurationByQueueSla | callsDurationByQueueSla [get, set] |
Aggregation of calls duration by queue SLA (InSLA, OutSLA). This timer is only applicable to Queues grouping More... | |
AggregationResponseOptionsTimersCallsDurationByType | callsDurationByType [get, set] |
Aggregation of calls duration by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound) More... | |
The formula is defined by aggregationType
and aggregationInterval
for every timer individually. If aggregationType
is Sum
or Percent
, aggregationInterval
is not supported. If aggregationType
is Min
, Max
or Average
, aggregationInterval
is supported, but not required. If left empty, aggregation will be performed on per-call basis
|
getset |
Aggregation of all calls duration
|
getset |
Aggregation of calls duration by company hours (BusinessHours, AfterHours)
|
getset |
Aggregation of calls duration by direction (Inbound, Outbound)
|
getset |
Aggregation of calls duration by origin (Internal, External)
|
getset |
Aggregation of calls duration by queue SLA (InSLA, OutSLA). This timer is only applicable to Queues grouping
|
getset |
Aggregation of calls duration by response (Answered, NotAnswered, Connected, NotConnected)
|
getset |
Aggregation of calls duration by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted)
|
getset |
Aggregation of calls duration by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound)
|
getset |
Aggregation of calls duration by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup)