For Call Queue extension type only. Please note that legacy 'Department' extension type corresponds to 'Call Queue' extensions in modern RingCentral product terminology
More...
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| long? | slaGoal [get, set] |
| | Target percentage of calls that must be answered by agents within the service level time threshold Format: int32 More...
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| long? | slaThresholdSeconds [get, set] |
| | Period of time in seconds that is considered to be an acceptable service level Format: int32 More...
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| bool? | includeAbandonedCalls [get, set] |
| | If true abandoned calls (hanged up prior to being served) are included into service level calculation More...
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| long? | abandonedThresholdSeconds [get, set] |
| | Period of time in seconds specifying abandoned calls duration More...
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For Call Queue extension type only. Please note that legacy 'Department' extension type corresponds to 'Call Queue' extensions in modern RingCentral product terminology
◆ abandonedThresholdSeconds
| long? RingCentral.CallQueueExtensionInfo.abandonedThresholdSeconds |
|
getset |
Period of time in seconds specifying abandoned calls duration
- calls that are shorter will not be included into the calculation of service level.; zero value means that abandoned calls of any duration will be included into calculation Format: int32
◆ includeAbandonedCalls
| bool? RingCentral.CallQueueExtensionInfo.includeAbandonedCalls |
|
getset |
If true abandoned calls (hanged up prior to being served) are included into service level calculation
◆ slaGoal
| long? RingCentral.CallQueueExtensionInfo.slaGoal |
|
getset |
Target percentage of calls that must be answered by agents within the service level time threshold Format: int32
◆ slaThresholdSeconds
| long? RingCentral.CallQueueExtensionInfo.slaThresholdSeconds |
|
getset |
Period of time in seconds that is considered to be an acceptable service level Format: int32
The documentation for this class was generated from the following file:
- RingCentral.Net/Definitions/CallQueueExtensionInfo.cs
