RingCentral.CallQueueExtensionInfo Class Reference

For Call Queue extension type only. Please note that legacy 'Department' extension type corresponds to 'Call Queue' extensions in modern RingCentral product terminology. More...

Properties
long?	slaGoal [get, set]
	Target percentage of calls that must be answered by agents within the service level time threshold Format: int32.
long?	slaThresholdSeconds [get, set]
	Period of time in seconds that is considered to be an acceptable service level Format: int32.
bool?	includeAbandonedCalls [get, set]
	If true abandoned calls (hanged up prior to being served) are included into service level calculation.
long?	abandonedThresholdSeconds [get, set]
	Period of time in seconds specifying abandoned calls duration.

Detailed Description

For Call Queue extension type only. Please note that legacy 'Department' extension type corresponds to 'Call Queue' extensions in modern RingCentral product terminology.

Property Documentation

abandonedThresholdSeconds

long? RingCentral.CallQueueExtensionInfo.abandonedThresholdSeconds

getset

Period of time in seconds specifying abandoned calls duration.

• calls that are shorter will not be included into the calculation of service level.; zero value means that abandoned calls of any duration will be included into calculation Format: int32

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The documentation for this class was generated from the following file:

• RingCentral.Net/Definitions/CallQueueExtensionInfo.cs