RingCentral.CallQueueServiceLevelSettings Class Reference

Call queue service level settings More...

Properties
long?	slaGoal [get, set]
	Target percentage of calls that must be answered by agents within the service level time threshold Format: int32 More...
long?	slaThresholdSeconds [get, set]
	The period of time in seconds that is considered to be an acceptable service level Format: int32 More...
bool?	includeAbandonedCalls [get, set]
	Includes abandoned calls (when callers hang up prior to being served by an agent) into service-level calculation More...
long?	abandonedThresholdSeconds [get, set]
	Abandoned calls that are shorter than the defined period of time in seconds will not be included into the calculation of Service Level Format: int32 More...

Detailed Description

Call queue service level settings

Property Documentation

abandonedThresholdSeconds

long? RingCentral.CallQueueServiceLevelSettings.abandonedThresholdSeconds

getset

Abandoned calls that are shorter than the defined period of time in seconds will not be included into the calculation of Service Level Format: int32

includeAbandonedCalls

bool? RingCentral.CallQueueServiceLevelSettings.includeAbandonedCalls

getset

Includes abandoned calls (when callers hang up prior to being served by an agent) into service-level calculation

slaGoal

long? RingCentral.CallQueueServiceLevelSettings.slaGoal

getset

Target percentage of calls that must be answered by agents within the service level time threshold Format: int32

slaThresholdSeconds

long? RingCentral.CallQueueServiceLevelSettings.slaThresholdSeconds

getset

The period of time in seconds that is considered to be an acceptable service level Format: int32

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The documentation for this class was generated from the following file:

• RingCentral.Net/Definitions/CallQueueServiceLevelSettings.cs