Call queue service level settings. More...

Properties
long?	slaGoal `[get, set]`
	Target percentage of calls that must be answered by agents within the service level time threshold Format: int32.
long?	slaThresholdSeconds `[get, set]`
	The period of time in seconds that is considered to be an acceptable service level Format: int32.
bool?	includeAbandonedCalls `[get, set]`
	Includes abandoned calls (when callers hang up prior to being served by an agent) into service-level calculation.
long?	abandonedThresholdSeconds `[get, set]`
	Abandoned calls that are shorter than the defined period of time in seconds will not be included into the calculation of Service Level Format: int32.

Detailed Description

Call queue service level settings.

The documentation for this class was generated from the following file:

Properties