Queue settings applied for department (call queue) extension type, with the 'AgentQueue' value specified as a call handling action
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| string | transferMode [get, set] |
| | Specifies how calls are transferred to group members Enum: Rotating, Simultaneous, FixedOrder More...
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| TransferInfo[] | transfer [get, set] |
| | Call transfer information More...
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| string | noAnswerAction [get, set] |
| | Specifies the type of action to be taken if: members are available but no one answers, or all members are busy/unavailable. This option is available for Business hours only. For simultaneous transfer mode only 'WaitPrimaryMembers' and 'WaitPrimaryAndOverflowMembers' are supported Enum: WaitPrimaryMembers, WaitPrimaryAndOverflowMembers, Voicemail, TransferToExtension, UnconditionalForwarding More...
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| FixedOrderAgents[] | fixedOrderAgents [get, set] |
| | Information on a call forwarding rule More...
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| string | holdAudioInterruptionMode [get, set] |
| | Connecting audio interruption mode Enum: Never, WhenMusicEnds, Periodically More...
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| long? | holdAudioInterruptionPeriod [get, set] |
| | Connecting audio interruption message period in seconds Format: int32 More...
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| string | holdTimeExpirationAction [get, set] |
| | Specifies the type of action to be taken after the hold time (waiting for an available call queue member) expires. If 'TransferToExtension' option is selected, the extension specified in transfer field is used. The default value is Voicemail Default: Voicemail Enum: TransferToExtension, UnconditionalForwarding, Voicemail More...
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| long? | agentTimeout [get, set] |
| | Maximum time in seconds to wait for a call queue member before trying the next member Format: int32 More...
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| long? | wrapUpTime [get, set] |
| | Minimum post-call wrap up time in seconds before agent status is automatically set; the value range is from 0 to 300 sec. Maximum: 300 Format: int32 Default: 15 More...
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| long? | holdTime [get, set] |
| | Maximum hold time in seconds to wait for an available call queue member Format: int32 More...
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| long? | maxCallers [get, set] |
| | Maximum count of callers on hold; the limitation is 25 callers Maximum: 25 Format: int32 More...
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| string | maxCallersAction [get, set] |
| | Specifies the type of action to be taken if count of callers on hold exceeds the supported maximum Enum: Voicemail, Announcement, TransferToExtension, UnconditionalForwarding More...
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| UnconditionalForwardingInfo[] | unconditionalForwarding [get, set] |
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Queue settings applied for department (call queue) extension type, with the 'AgentQueue' value specified as a call handling action
◆ agentTimeout
| long? RingCentral.QueueInfo.agentTimeout |
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getset |
Maximum time in seconds to wait for a call queue member before trying the next member Format: int32
◆ fixedOrderAgents
Information on a call forwarding rule
◆ holdAudioInterruptionMode
| string RingCentral.QueueInfo.holdAudioInterruptionMode |
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getset |
Connecting audio interruption mode Enum: Never, WhenMusicEnds, Periodically
◆ holdAudioInterruptionPeriod
| long? RingCentral.QueueInfo.holdAudioInterruptionPeriod |
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getset |
Connecting audio interruption message period in seconds Format: int32
◆ holdTime
| long? RingCentral.QueueInfo.holdTime |
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getset |
Maximum hold time in seconds to wait for an available call queue member Format: int32
◆ holdTimeExpirationAction
| string RingCentral.QueueInfo.holdTimeExpirationAction |
|
getset |
Specifies the type of action to be taken after the hold time (waiting for an available call queue member) expires. If 'TransferToExtension' option is selected, the extension specified in transfer field is used. The default value is Voicemail Default: Voicemail Enum: TransferToExtension, UnconditionalForwarding, Voicemail
◆ maxCallers
| long? RingCentral.QueueInfo.maxCallers |
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getset |
Maximum count of callers on hold; the limitation is 25 callers Maximum: 25 Format: int32
◆ maxCallersAction
| string RingCentral.QueueInfo.maxCallersAction |
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getset |
Specifies the type of action to be taken if count of callers on hold exceeds the supported maximum Enum: Voicemail, Announcement, TransferToExtension, UnconditionalForwarding
◆ noAnswerAction
| string RingCentral.QueueInfo.noAnswerAction |
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getset |
Specifies the type of action to be taken if: members are available but no one answers, or all members are busy/unavailable. This option is available for Business hours only. For simultaneous transfer mode only 'WaitPrimaryMembers' and 'WaitPrimaryAndOverflowMembers' are supported Enum: WaitPrimaryMembers, WaitPrimaryAndOverflowMembers, Voicemail, TransferToExtension, UnconditionalForwarding
◆ transfer
Call transfer information
◆ transferMode
| string RingCentral.QueueInfo.transferMode |
|
getset |
Specifies how calls are transferred to group members Enum: Rotating, Simultaneous, FixedOrder
◆ unconditionalForwarding
◆ wrapUpTime
| long? RingCentral.QueueInfo.wrapUpTime |
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getset |
Minimum post-call wrap up time in seconds before agent status is automatically set; the value range is from 0 to 300 sec. Maximum: 300 Format: int32 Default: 15
The documentation for this class was generated from the following file:
- RingCentral.Net/Definitions/QueueInfo.cs
