RingCentral.QueueInfo Class Reference

Queue settings applied for department (call queue) extension type, with the 'AgentQueue' value specified as a call handling action. More...

Properties
string	transferMode [get, set]
	Specifies how calls are transferred to group members Enum: Rotating, Simultaneous, FixedOrder.
TransferInfo[]	transfer [get, set]
	Call transfer information.
string	noAnswerAction [get, set]
	Specifies the type of action to be taken if: members are available but no one answers, or all members are busy/unavailable. This option is available for Business hours only. For simultaneous transfer mode only 'WaitPrimaryMembers' and 'WaitPrimaryAndOverflowMembers' are supported Enum: WaitPrimaryMembers, WaitPrimaryAndOverflowMembers, Voicemail, TransferToExtension, UnconditionalForwarding.
FixedOrderAgents[]	fixedOrderAgents [get, set]
	Information on a call forwarding rule.
string	holdAudioInterruptionMode [get, set]
	Connecting audio interruption mode Enum: Never, WhenMusicEnds, Periodically.
long?	holdAudioInterruptionPeriod [get, set]
	Connecting audio interruption message period in seconds Format: int32.
string	holdTimeExpirationAction [get, set]
	Specifies the type of action to be taken after the hold time (waiting for an available call queue member) expires. If 'TransferToExtension' option is selected, the extension specified in transfer field is used. The default value is Voicemail Default: Voicemail Enum: TransferToExtension, UnconditionalForwarding, Voicemail.
long?	agentTimeout [get, set]
	Maximum time in seconds to wait for a call queue member before trying the next member Format: int32.
long?	wrapUpTime [get, set]
	Minimum post-call wrap up time in seconds before agent status is automatically set; the value range is from 0 to 300 sec. Maximum: 300 Format: int32 Default: 15.
long?	holdTime [get, set]
	Maximum hold time in seconds to wait for an available call queue member Format: int32.
long?	maxCallers [get, set]
	Maximum count of callers on hold; the limitation is 25 callers Maximum: 25 Format: int32.
string	maxCallersAction [get, set]
	Specifies the type of action to be taken if count of callers on hold exceeds the supported maximum Enum: Voicemail, Announcement, TransferToExtension, UnconditionalForwarding.
UnconditionalForwardingInfo[]	unconditionalForwarding [get, set]
QueueInfoPositionInQueue	positionInQueue [get, set]
QueueInfoCallBack	callBack [get, set]

Detailed Description

Queue settings applied for department (call queue) extension type, with the 'AgentQueue' value specified as a call handling action.

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The documentation for this class was generated from the following file:

• RingCentral.Net/Definitions/QueueInfo.cs