RingCentral.TimelineResponseOptionsCounters Class Reference

Options for selecting breakdown for calls count More...

Properties
bool?	allCalls [get, set]
	Include data for total calls count More...
bool?	callsByDirection [get, set]
	Include breakdown of calls count by direction (Inbound, Outbound) More...
bool?	callsByOrigin [get, set]
	Include breakdown of calls count by origin (Internal, External) More...
bool?	callsByResponse [get, set]
	Include breakdown of calls count by response (Answered, NotAnswered, Connected, NotConnected) More...
bool?	callsSegments [get, set]
	Include breakdown of calls count by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup) More...
bool?	callsByResult [get, set]
	Include breakdown of calls count by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted) More...
bool?	callsByCompanyHours [get, set]
	Include breakdown of calls count by company hours (BusinessHours, AfterHours) More...
bool?	callsByQueueSla [get, set]
	Include breakdown of calls count by queue SLA (InSLA, OutSLA). This counter is only applicable to Queues grouping More...
bool?	callsByActions [get, set]
	Include breakdown of calls count by action (HoldOff, HoldOn, ParkOn, ParkOff, BlindTransfer, WarmTransfer, DTMFTransfer) More...
bool?	callsByType [get, set]
	Include breakdown of calls count by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound) More...
bool?	queueOpportunities [get, set]
	Include breakdown of calls count by the total number of times a Queue call was presented to the user. It is limited to groupBy Users and groupByMembers (Department, Queue, Site, UserGroup) grouping. Only the listed below options for call filters are applicable to queueOpportunities and provide meaningful results: queues (selected queue extension ids), callResults (Missed, Abandoned), callResponses (Answered, NotAnswered), origins (Internal, External) More...

Detailed Description

Options for selecting breakdown for calls count

Property Documentation

allCalls

bool? RingCentral.TimelineResponseOptionsCounters.allCalls

getset

Include data for total calls count

callsByActions

bool? RingCentral.TimelineResponseOptionsCounters.callsByActions

getset

Include breakdown of calls count by action (HoldOff, HoldOn, ParkOn, ParkOff, BlindTransfer, WarmTransfer, DTMFTransfer)

callsByCompanyHours

bool? RingCentral.TimelineResponseOptionsCounters.callsByCompanyHours

getset

Include breakdown of calls count by company hours (BusinessHours, AfterHours)

callsByDirection

bool? RingCentral.TimelineResponseOptionsCounters.callsByDirection

getset

Include breakdown of calls count by direction (Inbound, Outbound)

callsByOrigin

bool? RingCentral.TimelineResponseOptionsCounters.callsByOrigin

getset

Include breakdown of calls count by origin (Internal, External)

callsByQueueSla

bool? RingCentral.TimelineResponseOptionsCounters.callsByQueueSla

getset

Include breakdown of calls count by queue SLA (InSLA, OutSLA). This counter is only applicable to Queues grouping

callsByResponse

bool? RingCentral.TimelineResponseOptionsCounters.callsByResponse

getset

Include breakdown of calls count by response (Answered, NotAnswered, Connected, NotConnected)

callsByResult

bool? RingCentral.TimelineResponseOptionsCounters.callsByResult

getset

Include breakdown of calls count by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted)

callsByType

bool? RingCentral.TimelineResponseOptionsCounters.callsByType

getset

Include breakdown of calls count by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound)

callsSegments

bool? RingCentral.TimelineResponseOptionsCounters.callsSegments

getset

Include breakdown of calls count by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup)

queueOpportunities

bool? RingCentral.TimelineResponseOptionsCounters.queueOpportunities

getset

Include breakdown of calls count by the total number of times a Queue call was presented to the user. It is limited to groupBy Users and groupByMembers (Department, Queue, Site, UserGroup) grouping. Only the listed below options for call filters are applicable to queueOpportunities and provide meaningful results: queues (selected queue extension ids), callResults (Missed, Abandoned), callResponses (Answered, NotAnswered), origins (Internal, External)

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The documentation for this class was generated from the following file:

• RingCentral.Net/Definitions/TimelineResponseOptionsCounters.cs