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bool? | allCallsDuration [get, set] |
| | Include data for all calls duration.
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bool? | callsDurationByDirection [get, set] |
| | Include breakdown of calls duration by direction (Inbound, Outbound).
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bool? | callsDurationByOrigin [get, set] |
| | Include breakdown of calls duration by origin (Internal, External).
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bool? | callsDurationByResponse [get, set] |
| | Include breakdown of calls duration by response (Answered, NotAnswered, Connected, NotConnected).
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bool? | callsSegmentsDuration [get, set] |
| | Include breakdown of calls duration by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup).
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bool? | callsDurationByResult [get, set] |
| | Include breakdown of calls duration by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted).
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bool? | callsDurationByEndingParty [get, set] |
| | Include breakdown of calls duration by party that ended the call (Caller, Callee, System).
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bool? | callsDurationByCompanyHours [get, set] |
| | Include breakdown of calls duration by company hours (BusinessHours, AfterHours).
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bool? | callsDurationByQueueSla [get, set] |
| | Include breakdown of calls duration by queue SLA (InSLA, OutSLA). This timer is only applicable to Queues grouping.
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bool? | callsDurationByType [get, set] |
| | Include breakdown of calls duration by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound).
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bool? | callsDurationByQueueHours [get, set] |
| | Include breakdown of calls duration by queue hours (BusinessHours, AfterHours).
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Options for selecting breakdown for calls duration.