Build support for a new app or CRM
App Connect is not only a product used by RingCentral customers to connect our communications system to their applications, it is also a developer framework that helps companies integrate a full-featured phone and communication client into new CRMs, or proprietary CRMs into RingCentral quickly, efficiently and at a fraction of the cost.
If your CRM is not supported by App Connect, you have three general options.
Build an App Connect adapter yourself
App Connect is an open source framework that you are welcome to use to build support for your CRM of choice on your own. Our developer documentation will help you get started.
Contact RingCentral Professional Services
RingCentral Professional Services offers a package in which RingCentral will build support for your CRM. Professional Services' package comes with the following:
- Experts. RingCentral Professional Services' team are experts in App Connect, with a proven track record of building for App Connect.
- Single billing relationship. RingCentral can build support for your CRM all through a single invoice and vendor.
- Rapid implementation times. Development time takes 1-3 weeks depending upon your CRM, and whether or not its APIs are compatible with App Connect.
- Maintenance and support. Rest easy knowing that Professional Services will help keep your integration current with the latest App Connect has to offer.
Work with a trusted third-party vendor
The following vendors not only operate their own App Connect adapters, but they also welcome customers to talk to them about building adapters for CRMs not yet supported by App Connect.
Gate6
Gate6 specializes in connecting your business applications, platforms, and data sources into cohesive Enterprise Solutions. Their dedicated System Integration Services team ensures seamless integration across infrastructure, technology architecture, applications, and data. With a focus on preserving legacy investments while embracing future innovations, they deliver end-to-end solutions tailored to your needs.
Adapters
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Currently in beta, Gate6 offers an adapter for ServiceNow, developed in partnership with RingCentral. Licenses start at $10/month/user.
Loyally
Loyally's mission "is to support customer service worldwide by giving them the right data at the right time. The help desk employee can help any customer quickly and easily because all systems and data are linked. We combine the strengths of the customer service systems by presenting customer information with one click in one screen. Easy, time-saving and cost-effective." — Jan Smulders, CEO
Adapters
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Coming soon.
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Coming soon.