RingCentral Labs
Your CRM should know
about every call. Now it does.
App Connect automatically logs every call, text, and transcript into your CRM — so your team always has full context, your AI always has clean data, and nothing falls through the cracks.
01 — Zero manual logging
Every call logged automatically — inbound, outbound, missed. Nothing requires human effort to record.
02 — Full context, every time
Screen pop brings the full CRM record up the moment a call arrives. Your reps are never caught off guard.
03 — AI has what it needs
Complete, structured call history in your CRM — the ground truth your AI tools and LLMs need to work from.
15+ supported integrations and growing
See it in action
Everything you need. Watch it work.
See how App Connect turns every RingEX call into a logged, transcribed, AI-ready record — automatically, inside the CRMs your team already uses.
A complete communications stack, built into your CRM.
Call logging
Every call logged — inbound, outbound, missed. No manual entry, ever.
Learn about call logging →Click-to-dial
Dial any number in your CRM with one click. No copying, no switching apps, no friction.
Learn about click-to-dial →Screen pop
See the caller's CRM record the moment a call arrives. Full context before you say hello.
Learn about screen pop →Shared SMS inbox
Manage team SMS threads as a shared inbox — every message logged automatically.
Learn about SMS →Voicemail drop
Drop a pre-recorded voicemail instantly. Move to the next call without waiting for the beep.
Learn about voicemail drop →Call-down lists
Personal outbound call lists keep reps focused and moving through outreach without losing their place.
Learn about call lists →Call queue management
Real-time HUD visibility into waiting callers, available agents, and queue health across every call group.
Learn about the HUD →Admin tools
Manage settings org-wide, enforce logging policies, and monitor team communication activity at scale.
Learn about admin tools →AI in the enterprise
The data layer your AI initiatives are waiting for.
App Connect automatically captures every call, transcribes every conversation, and writes structured data directly into your CRM — giving your AI tools the complete customer context they need to generate insights, surface coaching moments, and drive action across your organization.
Customer context
Every call. Every contact. Automatically logged.
Complete, accurate customer history written into your CRM after every interaction — so your LLMs and AI tools always work from ground truth, not gaps.
Transcripts & summaries
Full conversation intelligence, attached to every record.
AI-generated summaries, sentiment signals, and action items attached to every call log. No recordings to retrieve. No manual transcription. Just structured data, ready to act on.
Power your AI stack
Feed your LLMs, coaching tools, and revenue intelligence.
App Connect is the source of truth for voice and SMS data across your organization. Pipe it into your AI coaching platforms, enterprise LLM workflows, and reporting systems.
Open source · Developer framework
Connect to any CRM — even proprietary ones — in a fraction of the time.
Read the developer guide →Path 01
Connectors
Map RingEX call data into your CRM's contacts and activity records. Build once, log everything automatically.
Build a connector →Path 02
Plugins
Intercept call payloads before the CRM — enrich, redact, route, or transform data on the way through.
Build a plugin →