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Screen-pop

Screen-pop, also known as "call-pop," refers to the feature in which App Connect will automatically open a user's browser to a contact you are calling or from whom you are receiving a call. This feature helps agents know exactly who they are speaking to before or during a call.

One will find call-pop settings under the "Call-pop" settings area that control under what circumstances App Connect will automatically open your CRM to the contact or person being called, or calling you.

Call pop

Screen-pop options in App Connect Settings

Screen-pop settings

Setting Description
Open contact from incoming call Determines if and when App Connect will open the matched contact in the CRM for an incoming call. Allowed values are: Disable, On first ring, and on answer.
Open contact from outgoing call Determines if and when App Connect will open the matched contact in the CRM for an outgoing call. Allowed values are: Disable, On first ring, and on answer.
Open contact after creating it If enabled, will cause App Connect to open the CRM to the page to edit a contact immediately upon creating the contact via App Connect. This is especially helpful when you want to augment the newly created contact with more data.