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Agent-level call statistics and reports

The User Report feature provides valuable insights into your calling and messaging activity, helping you track your communication patterns and productivity within App Connect.

Metrics for the current user's calling and communication history is located in the Reports within the App Connect interface. This dedicated tab gives you easy access to your personal communication statistics and activity data.

User report

Calling stats and metrics from the agent's perspective

The Reports tab currently provides basic agent-level call statistics, including the following features:

  • Call Activity: View calls made and received within a selected date range
  • SMS Messages: Track SMS messages sent within your chosen time period
  • Date Range Selection: Customize the reporting period to analyze specific timeframes

Stay tuned for updates

As we continue to enhance the User Report feature with organization-level statistics, you'll gain even more powerful insights into your team's overall communication performance.