Skip to content

Report

Agent-level call statistics and reports

The User Report feature provides valuable insights into your calling and messaging activity, helping you track your communication patterns and productivity within App Connect.

Metrics for the current user's calling and communication history is located in the Reports within the App Connect interface. This dedicated tab gives you easy access to your personal communication statistics and activity data.

User report

Calling stats and metrics from the agent's perspective

The Reports tab currently provides basic agent-level call statistics, including the following features:

  • Call Activity: View calls made and received within a selected date range
  • SMS Messages: Track SMS messages sent within your chosen time period
  • Date Range Selection: Customize the reporting period to analyze specific timeframes

Organization-level call statistics and reports

2.0

Admin users only

Only RingCentral account admins can view organization-level reports.

With similar stats as agent-level reports provide, organization-level reports have:

  1. All users' individual reports
  2. Aggregated organization report

Admin report

Calling stats and metrics for the whole organization