Workflow templates and recipes
Both templates and recipes provide Workflow Builder users an easy way to get a new workflow up and running quickly. Templates are built-in to Workflow Builder and allow users to create and edit a workflow via a simple form. Recipes on the other hand are workflows that have been exported by another user and shared with the community. Recipes can be imported into your account as a custom automation.
Templates
Workflow templates are pre-composed workflows designed around common use cases and situations. They provide users, especially less technical ones, with an intuitive and simple way to setup and configure common workflows.
Workflows created from a template only require users to fill out a simple form in order to create a new workflow. The same form can be used to edit the workflow as well.
To create a workflow from a template, navigate to "My workflows" or "Company workflows" (if you are an admin), and click the "New workflow" button. This will take you to a screen where you select a template to create a workflow from.
-
Reply to an SMS when you are out of the office, on vacation or away.
-
Craft an SMS response to incoming messages containing specific words or phrases.
-
Let people know that you missed their call because they called during non-business hours.
-
Let a caller know you received their voicemail.
-
Send yourself an SMS with a transcription of any incoming voicemail.
-
Send a response when someone contacts you via SMS looking for help.
Recipes
Share your favorite workflow recipe with the community
We would love to learn more about your favorite workflow, and how it has positively impacted you. Please consider exporting your most useful recipe and sharing it with us, so that we can publish it and so that others might benefit from it as well. Share your recipe via Github »
A number of our most common workflows that work right out-of-the-box are available via a workflow template. Other workflows may be less common, but no less important.
What follows are a set of simple workflows that you can think of as building blocks. Each recipe can stand on its own, but can also be combined with other recipes to make highly customized workflows that more precisely meet your needs. Use recipes to learn how to solve common problems workflow designers may have.
-
Team Messaging Out-of-office autoreply
Let coworkers know in RingCentral app that you are out of the office.
-
Send an SMS to users only once
Send an SMS auto-reply the first time someone contacts you.
-
Automatically respond via SMS to customers who leave a voicemail.
-
Send an SMS auto-reply the first time someone contacts you.
-
Send an SMS in response to someone if your presence status is anything but "available."
-
We don't reply to SMS autoresponse
Reply to every SMS you receive letting people know, "we don't reply to SMS, pleae call."
-
Reply to specific keywords to acknowledge receipt of specific opt-in/opt-out requests.
-
Triggering workflows from IVR menus
Learn how you can trigger a workflow when a user navigates an IVR menu.
-
Creating workflows for call queues and more
Learn how to setup a workflow for non-user-based extensions, e.g. voicemail boxes, IVR menus, call queues and more.