Sending an SMS to users once, and only once
Let's say you want to set up an SMS autoresponse that is triggered whenever a new customer messages you for the first time. Perhaps you want to welcome them as a new customer, or perhaps you want to send them a disclaimer. Whatever the circumstance, we can achieve this through an automation that utilizes the following logic:
- Whenever you receive an SMS, look up the sender's phone number in your address book.
- If a contact is found, then do nothing.
- But if a contact is not found, then we can assume this is the first time they have messaged us.
- Go ahead, and send your auto-reply message.
- Finally, add the phone number to your address book so that the next time they send a message, they will short circuit the automation and prevent it from messaging them again.
Learn how to import it into your account.