Trigger: call ended

This event is fired when the current user disconnects from a phone call, thus ending the current telephony session, for any of the phone numbers or extensions for which they are assigned or associated.

Call end reason for outbound calls

You may notice a trigger variable called "Call end reason." However, the value of this property is always "No Reason." The reason a call end reason for outbound calls is difficult or impossible to determine. For example, RingCentral knows when an inbound call ends because a voicemail was received, but we don't know if the caller left a voicemail in someone else's system. We hope to improve upon this in the future. In the mean time, do not rely upon or use the "Call end reason" attribute for outbound calls.

Trigger variables

Trigger variable	Type	Description
Call session ID	String
Call telephony session ID	String
Call direction	String	Possible values: "Inbound" and "Outbound."
Caller phone number.	Phone number	The phone number that initiated the phone call.
Caller name	String	The name of the caller as stored in your company directory or personal address book (if available)
Recipient's phone number	Phone number	The phone number that received the phone call.
Recipient name	String	The name of the call recipient as stored in your company directory or personal address book (if available)
Call missed	boolean	True if the call was missed. See also: call missed trigger
Call ended date	date	The date the call ended, in the format of YYYY-MM-DD.
Call ended time	time	The time the call ended, in the format of HH:MM:SS (AM|PM)
Call ended day of week	day of week