Trigger: call ended
This event is fired when the current user disconnects from a phone call, thus ending the current telephony session, for any of the phone numbers or extensions for which they are assigned or associated.
Trigger variables
| Trigger variable | Type | Description |
|---|---|---|
| Call session ID | String | |
| Call telephony session ID | String | |
| Call direction | String | Possible values: "Inbound" and "Outbound." |
| Caller phone number. | Phone number | The phone number that initiated the phone call. |
| Caller name | String | The name of the caller as stored in your company directory or personal address book (if available) |
| Recipient's phone number | Phone number | The phone number that received the phone call. |
| Recipient name | String | The name of the call recipient as stored in your company directory or personal address book (if available) |
| Call missed | boolean | True if the call was missed. See also: call missed trigger |
| Call ended date | date | The date the call ended, in the format of YYYY-MM-DD. |
| Call ended time | time | The time the call ended, in the format of HH:MM:SS (AM|PM) |
| Call ended day of week | day of week |