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Trigger: voicemail received

This event is fired after a voicemail is left for an extension.

Transcribing voicemails

One can use the transcribe action to transcribe the voicemail's media file and add the transcription text to the current workflow's context.

Trigger variables

Trigger variable Type Description
Sender's phone number Phone number The phone number that sent the SMS message that was received.
Sender's name String If the sender exists in your address book, this variable will contain the name stored in your address book.
Recipient's phone number Phone number The phone number that received the voicemail.
Message received date date The date the voicemail was received, in the format of YYYY-MM-DD.
Message received time time The time the voicemail was received, in the format of HH:MM:SS (AM
Message received day of week day of the week
Voicemail audio URL A URL pointing to the voicemail's media file.
Voicemail duration (seconds) integer The duration of the voicemail in seconds.