Support and troubleshooting
Limited support on non-supported browsers
RingCentral Embeddable is full tested on the latest versions of the following browsers:
- Google Chrome
- Microsoft Edge (a Chromium-based browser)
- Mozilla Firefox
In all other browsers, support may be limited, especially browsers that do not support WebRTC. For those browsers you may see a warning indicating that the web phone is "unavailable." For these browsers, you can modify your Calling settings and set your calling mode to either:
- Call with RingCentral Desktop app
- RingOut
Granting access to speakers and microphones
RingCentral Embeddable requests the userMedia
permission from your browser in order to access a computer's microphone and speaker, necessary for making phone calls. There are three circumstances that will cause this request to fail:
- There is no microphone and speaker devices in your computer
- The end user does not click "Allow" when the request is made
- The widget is not served via HTTPS
In Chrome or Firefox, browsers will block the userMedia
request for a non-HTTPS website. One can forcibly circumvent this limitation in one of the following ways (this is not recommended for production use):
- Chrome users: goto
chrome://flags/#unsafely-treat-insecure-origin-as-secure
page, enableInsecure origins treated as secure
- Firefox users: goto
about:config
page, enablemedia.getusermedia.insecure
Enabling active call control features
Active Call Control feature uses new CallControl
RESTful API to control RingCentral Call. With this API, users can control their calls on other devices in this widget.
Before we start to use Active Call Control feature, need to add CallControl
permission to your app in RingCentral Developer website. After permissions added, you can get the feature after re-login to the widget.
Please submit a help ticket to add CallControl
permission if you get any problem.
Enabling the conference calling feature
To enable Conference Call (3-way-calling) feature, please add CallControl
permission to your app via the RingCentral Developer console.
If your app has already been graduated and you need help, please submit a help ticket and we can assist. After the permission is added you can obtain the feature after you re-login to the widget.