Package com.ringcentral.definitions

Class AggregationResponseOptionsCounters

java.lang.Object

com.ringcentral.definitions.AggregationResponseOptionsCounters

public class AggregationResponseOptionsCounters
extends Object

The formula is defined by `aggregationType` and `aggregationInterval` for every counter individually. If `aggregationType` is `Sum` or `Percent`, `aggregationInterval` is not supported. If `aggregationType` is `Min`, `Max` or `Average`, `aggregationInterval` is required

Field Summary

Fields

Modifier and Type	Field	Description
AggregationResponseOptionsCountersAllCalls	allCalls	Aggregation of all calls count
AggregationResponseOptionsCountersCallsByActions	callsByActions	Aggregation of calls count by action (HoldOff, HoldOn, ParkOn, ParkOff, BlindTransfer, WarmTransfer, DTMFTransfer)
AggregationResponseOptionsCountersCallsByCompanyHours	callsByCompanyHours	Aggregation of calls count by company hours (BusinessHours, AfterHours)
AggregationResponseOptionsCountersCallsByDirection	callsByDirection	Aggregation of calls count by direction (Inbound, Outbound)
AggregationResponseOptionsCountersCallsByOrigin	callsByOrigin	Aggregation of calls count by origin (Internal, External)
AggregationResponseOptionsCountersCallsByQueueSla	callsByQueueSla	Aggregation of calls count by queue SLA (InSLA, OutSLA).
AggregationResponseOptionsCountersCallsByResponse	callsByResponse	Aggregation of calls count by response (Answered, NotAnswered, Connected, NotConnected)
AggregationResponseOptionsCountersCallsByResult	callsByResult	Aggregation of calls count by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted)
AggregationResponseOptionsCountersCallsByType	callsByType	Aggregation of calls count by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound)
AggregationResponseOptionsCountersCallsSegments	callsSegments	Aggregation of calls count by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup)
AggregationResponseOptionsCountersQueueOpportunities	queueOpportunities	Aggregation of calls count by the total number of times a Queue call was presented to the user.

Constructor Summary

Constructors

Constructor	Description
AggregationResponseOptionsCounters()

Method Summary

Modifier and Type	Method	Description
AggregationResponseOptionsCounters	allCalls(AggregationResponseOptionsCountersAllCalls allCalls)
AggregationResponseOptionsCounters	callsByActions(AggregationResponseOptionsCountersCallsByActions callsByActions)
AggregationResponseOptionsCounters	callsByCompanyHours(AggregationResponseOptionsCountersCallsByCompanyHours callsByCompanyHours)
AggregationResponseOptionsCounters	callsByDirection(AggregationResponseOptionsCountersCallsByDirection callsByDirection)
AggregationResponseOptionsCounters	callsByOrigin(AggregationResponseOptionsCountersCallsByOrigin callsByOrigin)
AggregationResponseOptionsCounters	callsByQueueSla(AggregationResponseOptionsCountersCallsByQueueSla callsByQueueSla)
AggregationResponseOptionsCounters	callsByResponse(AggregationResponseOptionsCountersCallsByResponse callsByResponse)
AggregationResponseOptionsCounters	callsByResult(AggregationResponseOptionsCountersCallsByResult callsByResult)
AggregationResponseOptionsCounters	callsByType(AggregationResponseOptionsCountersCallsByType callsByType)
AggregationResponseOptionsCounters	callsSegments(AggregationResponseOptionsCountersCallsSegments callsSegments)
AggregationResponseOptionsCounters	queueOpportunities(AggregationResponseOptionsCountersQueueOpportunities queueOpportunities)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

allCalls

public AggregationResponseOptionsCountersAllCalls allCalls

Aggregation of all calls count

callsByDirection

public AggregationResponseOptionsCountersCallsByDirection callsByDirection

Aggregation of calls count by direction (Inbound, Outbound)

callsByOrigin

public AggregationResponseOptionsCountersCallsByOrigin callsByOrigin

Aggregation of calls count by origin (Internal, External)

callsByResponse

public AggregationResponseOptionsCountersCallsByResponse callsByResponse

Aggregation of calls count by response (Answered, NotAnswered, Connected, NotConnected)

callsSegments

public AggregationResponseOptionsCountersCallsSegments callsSegments

Aggregation of calls count by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup)

callsByResult

public AggregationResponseOptionsCountersCallsByResult callsByResult

Aggregation of calls count by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted)

callsByCompanyHours

public AggregationResponseOptionsCountersCallsByCompanyHours callsByCompanyHours

Aggregation of calls count by company hours (BusinessHours, AfterHours)

callsByQueueSla

public AggregationResponseOptionsCountersCallsByQueueSla callsByQueueSla

Aggregation of calls count by queue SLA (InSLA, OutSLA). This counter is only applicable to Queues grouping

callsByActions

public AggregationResponseOptionsCountersCallsByActions callsByActions

Aggregation of calls count by action (HoldOff, HoldOn, ParkOn, ParkOff, BlindTransfer, WarmTransfer, DTMFTransfer)

callsByType

public AggregationResponseOptionsCountersCallsByType callsByType

Aggregation of calls count by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound)

queueOpportunities

public AggregationResponseOptionsCountersQueueOpportunities queueOpportunities

Aggregation of calls count by the total number of times a Queue call was presented to the user. It is limited to `groupBy` Users and `groupByMembers` (Department, Queue, Site, UserGroup) grouping. Only the listed below options for call filters are applicable to `queueOpportunities` and provide meaningful results: `queues` (selected queue extension ids), `callResults` (Missed, Abandoned), `callResponses` (Answered, NotAnswered), `origins` (Internal, External)

Constructor Details

AggregationResponseOptionsCounters

public AggregationResponseOptionsCounters()

Method Details

allCalls

public AggregationResponseOptionsCounters allCalls(AggregationResponseOptionsCountersAllCalls allCalls)

callsByDirection

public AggregationResponseOptionsCounters callsByDirection(AggregationResponseOptionsCountersCallsByDirection callsByDirection)

callsByOrigin

public AggregationResponseOptionsCounters callsByOrigin(AggregationResponseOptionsCountersCallsByOrigin callsByOrigin)

callsByResponse

public AggregationResponseOptionsCounters callsByResponse(AggregationResponseOptionsCountersCallsByResponse callsByResponse)

callsSegments

public AggregationResponseOptionsCounters callsSegments(AggregationResponseOptionsCountersCallsSegments callsSegments)

callsByResult

public AggregationResponseOptionsCounters callsByResult(AggregationResponseOptionsCountersCallsByResult callsByResult)

callsByCompanyHours

public AggregationResponseOptionsCounters callsByCompanyHours(AggregationResponseOptionsCountersCallsByCompanyHours callsByCompanyHours)

callsByQueueSla

public AggregationResponseOptionsCounters callsByQueueSla(AggregationResponseOptionsCountersCallsByQueueSla callsByQueueSla)

callsByActions

public AggregationResponseOptionsCounters callsByActions(AggregationResponseOptionsCountersCallsByActions callsByActions)

callsByType

public AggregationResponseOptionsCounters callsByType(AggregationResponseOptionsCountersCallsByType callsByType)

queueOpportunities

public AggregationResponseOptionsCounters queueOpportunities(AggregationResponseOptionsCountersQueueOpportunities queueOpportunities)