Package com.ringcentral.definitions

Class AggregationResponseOptionsTimers

java.lang.Object

com.ringcentral.definitions.AggregationResponseOptionsTimers

public class AggregationResponseOptionsTimers
extends Object

The formula is defined by `aggregationType` and `aggregationInterval` for every timer individually. If `aggregationType` is `Sum` or `Percent`, `aggregationInterval` is not supported. If `aggregationType` is `Min`, `Max` or `Average`, `aggregationInterval` is supported, but not required. If left empty, aggregation will be performed on per-call basis

Field Summary

Fields

Modifier and Type	Field	Description
AggregationResponseOptionsTimersAllCallsDuration	allCallsDuration	Aggregation of all calls duration
AggregationResponseOptionsTimersCallsDurationByCompanyHours	callsDurationByCompanyHours	Aggregation of calls duration by company hours (BusinessHours, AfterHours)
AggregationResponseOptionsTimersCallsDurationByDirection	callsDurationByDirection	Aggregation of calls duration by direction (Inbound, Outbound)
AggregationResponseOptionsTimersCallsDurationByOrigin	callsDurationByOrigin	Aggregation of calls duration by origin (Internal, External)
AggregationResponseOptionsTimersCallsDurationByQueueSla	callsDurationByQueueSla	Aggregation of calls duration by queue SLA (InSLA, OutSLA).
AggregationResponseOptionsTimersCallsDurationByResponse	callsDurationByResponse	Aggregation of calls duration by response (Answered, NotAnswered, Connected, NotConnected)
AggregationResponseOptionsTimersCallsDurationByResult	callsDurationByResult	Aggregation of calls duration by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted)
AggregationResponseOptionsTimersCallsDurationByType	callsDurationByType	Aggregation of calls duration by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound)
AggregationResponseOptionsTimersCallsSegmentsDuration	callsSegmentsDuration	Aggregation of calls duration by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup)

Constructor Summary

Constructors

Constructor	Description
AggregationResponseOptionsTimers()

Method Summary

Modifier and Type	Method	Description
AggregationResponseOptionsTimers	allCallsDuration(AggregationResponseOptionsTimersAllCallsDuration allCallsDuration)
AggregationResponseOptionsTimers	callsDurationByCompanyHours(AggregationResponseOptionsTimersCallsDurationByCompanyHours callsDurationByCompanyHours)
AggregationResponseOptionsTimers	callsDurationByDirection(AggregationResponseOptionsTimersCallsDurationByDirection callsDurationByDirection)
AggregationResponseOptionsTimers	callsDurationByOrigin(AggregationResponseOptionsTimersCallsDurationByOrigin callsDurationByOrigin)
AggregationResponseOptionsTimers	callsDurationByQueueSla(AggregationResponseOptionsTimersCallsDurationByQueueSla callsDurationByQueueSla)
AggregationResponseOptionsTimers	callsDurationByResponse(AggregationResponseOptionsTimersCallsDurationByResponse callsDurationByResponse)
AggregationResponseOptionsTimers	callsDurationByResult(AggregationResponseOptionsTimersCallsDurationByResult callsDurationByResult)
AggregationResponseOptionsTimers	callsDurationByType(AggregationResponseOptionsTimersCallsDurationByType callsDurationByType)
AggregationResponseOptionsTimers	callsSegmentsDuration(AggregationResponseOptionsTimersCallsSegmentsDuration callsSegmentsDuration)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

allCallsDuration

public AggregationResponseOptionsTimersAllCallsDuration allCallsDuration

Aggregation of all calls duration

callsDurationByDirection

public AggregationResponseOptionsTimersCallsDurationByDirection callsDurationByDirection

Aggregation of calls duration by direction (Inbound, Outbound)

callsDurationByOrigin

public AggregationResponseOptionsTimersCallsDurationByOrigin callsDurationByOrigin

Aggregation of calls duration by origin (Internal, External)

callsDurationByResponse

public AggregationResponseOptionsTimersCallsDurationByResponse callsDurationByResponse

Aggregation of calls duration by response (Answered, NotAnswered, Connected, NotConnected)

callsSegmentsDuration

public AggregationResponseOptionsTimersCallsSegmentsDuration callsSegmentsDuration

Aggregation of calls duration by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup)

callsDurationByResult

public AggregationResponseOptionsTimersCallsDurationByResult callsDurationByResult

Aggregation of calls duration by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted)

callsDurationByCompanyHours

public AggregationResponseOptionsTimersCallsDurationByCompanyHours callsDurationByCompanyHours

Aggregation of calls duration by company hours (BusinessHours, AfterHours)

callsDurationByQueueSla

public AggregationResponseOptionsTimersCallsDurationByQueueSla callsDurationByQueueSla

Aggregation of calls duration by queue SLA (InSLA, OutSLA). This timer is only applicable to Queues grouping

callsDurationByType

public AggregationResponseOptionsTimersCallsDurationByType callsDurationByType

Aggregation of calls duration by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound)

Constructor Details

AggregationResponseOptionsTimers

public AggregationResponseOptionsTimers()

Method Details

allCallsDuration

public AggregationResponseOptionsTimers allCallsDuration(AggregationResponseOptionsTimersAllCallsDuration allCallsDuration)

callsDurationByDirection

public AggregationResponseOptionsTimers callsDurationByDirection(AggregationResponseOptionsTimersCallsDurationByDirection callsDurationByDirection)

callsDurationByOrigin

public AggregationResponseOptionsTimers callsDurationByOrigin(AggregationResponseOptionsTimersCallsDurationByOrigin callsDurationByOrigin)

callsDurationByResponse

public AggregationResponseOptionsTimers callsDurationByResponse(AggregationResponseOptionsTimersCallsDurationByResponse callsDurationByResponse)

callsSegmentsDuration

public AggregationResponseOptionsTimers callsSegmentsDuration(AggregationResponseOptionsTimersCallsSegmentsDuration callsSegmentsDuration)

callsDurationByResult

public AggregationResponseOptionsTimers callsDurationByResult(AggregationResponseOptionsTimersCallsDurationByResult callsDurationByResult)

callsDurationByCompanyHours

public AggregationResponseOptionsTimers callsDurationByCompanyHours(AggregationResponseOptionsTimersCallsDurationByCompanyHours callsDurationByCompanyHours)

callsDurationByQueueSla

public AggregationResponseOptionsTimers callsDurationByQueueSla(AggregationResponseOptionsTimersCallsDurationByQueueSla callsDurationByQueueSla)

callsDurationByType

public AggregationResponseOptionsTimers callsDurationByType(AggregationResponseOptionsTimersCallsDurationByType callsDurationByType)