Package com.ringcentral.definitions

Class CallQueueExtensionInfo

java.lang.Object

com.ringcentral.definitions.CallQueueExtensionInfo

public class CallQueueExtensionInfo
extends Object

For Call Queue extension type only. Please note that legacy 'Department' extension type corresponds to 'Call Queue' extensions in modern RingCentral product terminology

Field Summary

Fields

Modifier and Type	Field	Description
Long	abandonedThresholdSeconds	Period of time in seconds specifying abandoned calls duration - calls that are shorter will not be included into the calculation of service level.; zero value means that abandoned calls of any duration will be included into calculation Format: int32
Boolean	includeAbandonedCalls	If `true` abandoned calls (hanged up prior to being served) are included into service level calculation
Long	slaGoal	Target percentage of calls that must be answered by agents within the service level time threshold Format: int32
Long	slaThresholdSeconds	Period of time in seconds that is considered to be an acceptable service level Format: int32

Constructor Summary

Constructors

Constructor	Description
CallQueueExtensionInfo()

Method Summary

Modifier and Type	Method	Description
CallQueueExtensionInfo	abandonedThresholdSeconds(Long abandonedThresholdSeconds)
CallQueueExtensionInfo	includeAbandonedCalls(Boolean includeAbandonedCalls)
CallQueueExtensionInfo	slaGoal(Long slaGoal)
CallQueueExtensionInfo	slaThresholdSeconds(Long slaThresholdSeconds)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

slaGoal

public Long slaGoal

Target percentage of calls that must be answered by agents within the service level time threshold Format: int32

slaThresholdSeconds

public Long slaThresholdSeconds

Period of time in seconds that is considered to be an acceptable service level Format: int32

includeAbandonedCalls

public Boolean includeAbandonedCalls

If `true` abandoned calls (hanged up prior to being served) are included into service level calculation

abandonedThresholdSeconds

public Long abandonedThresholdSeconds

Period of time in seconds specifying abandoned calls duration - calls that are shorter will not be included into the calculation of service level.; zero value means that abandoned calls of any duration will be included into calculation Format: int32

Constructor Details

CallQueueExtensionInfo

public CallQueueExtensionInfo()

Method Details

slaGoal

public CallQueueExtensionInfo slaGoal(Long slaGoal)

slaThresholdSeconds

public CallQueueExtensionInfo slaThresholdSeconds(Long slaThresholdSeconds)

includeAbandonedCalls

public CallQueueExtensionInfo includeAbandonedCalls(Boolean includeAbandonedCalls)

abandonedThresholdSeconds

public CallQueueExtensionInfo abandonedThresholdSeconds(Long abandonedThresholdSeconds)