Package com.ringcentral.definitions

Class CallQueueInfoRequest

java.lang.Object

com.ringcentral.definitions.CallQueueInfoRequest

public class CallQueueInfoRequest
extends Object

For Call Queue extension type only. Please note that legacy 'Department' extension type corresponds to 'Call Queue' extensions in modern RingCentral product terminology

Field Summary

Fields

Modifier and Type	Field	Description
Long	abandonedThresholdSeconds	Format: int32
Boolean	includeAbandonedCalls
Long	slaGoal	Target percentage of calls that must be answered by agents within the service level time threshold Format: int32
Long	slaThresholdSeconds	Format: int32

Constructor Summary

Constructors

Constructor	Description
CallQueueInfoRequest()

Method Summary

Modifier and Type	Method	Description
CallQueueInfoRequest	abandonedThresholdSeconds(Long abandonedThresholdSeconds)
CallQueueInfoRequest	includeAbandonedCalls(Boolean includeAbandonedCalls)
CallQueueInfoRequest	slaGoal(Long slaGoal)
CallQueueInfoRequest	slaThresholdSeconds(Long slaThresholdSeconds)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

slaGoal

public Long slaGoal

Target percentage of calls that must be answered by agents within the service level time threshold Format: int32

slaThresholdSeconds

public Long slaThresholdSeconds

Format: int32

includeAbandonedCalls

public Boolean includeAbandonedCalls

abandonedThresholdSeconds

public Long abandonedThresholdSeconds

Format: int32

Constructor Details

CallQueueInfoRequest

public CallQueueInfoRequest()

Method Details

slaGoal

public CallQueueInfoRequest slaGoal(Long slaGoal)

slaThresholdSeconds

public CallQueueInfoRequest slaThresholdSeconds(Long slaThresholdSeconds)

includeAbandonedCalls

public CallQueueInfoRequest includeAbandonedCalls(Boolean includeAbandonedCalls)

abandonedThresholdSeconds

public CallQueueInfoRequest abandonedThresholdSeconds(Long abandonedThresholdSeconds)