Package com.ringcentral.definitions

Class CallQueueServiceLevelSettings

java.lang.Object

com.ringcentral.definitions.CallQueueServiceLevelSettings

public class CallQueueServiceLevelSettings
extends Object

Call queue service level settings

Field Summary

Fields

Modifier and Type	Field	Description
Long	abandonedThresholdSeconds	Abandoned calls that are shorter than the defined period of time in seconds will not be included into the calculation of Service Level Format: int32
Boolean	includeAbandonedCalls	Includes abandoned calls (when callers hang up prior to being served by an agent) into service-level calculation
Long	slaGoal	Target percentage of calls that must be answered by agents within the service level time threshold Format: int32
Long	slaThresholdSeconds	The period of time in seconds that is considered to be an acceptable service level Format: int32

Constructor Summary

Constructors

Constructor	Description
CallQueueServiceLevelSettings()

Method Summary

Modifier and Type	Method	Description
CallQueueServiceLevelSettings	abandonedThresholdSeconds(Long abandonedThresholdSeconds)
CallQueueServiceLevelSettings	includeAbandonedCalls(Boolean includeAbandonedCalls)
CallQueueServiceLevelSettings	slaGoal(Long slaGoal)
CallQueueServiceLevelSettings	slaThresholdSeconds(Long slaThresholdSeconds)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

slaGoal

public Long slaGoal

Target percentage of calls that must be answered by agents within the service level time threshold Format: int32

slaThresholdSeconds

public Long slaThresholdSeconds

The period of time in seconds that is considered to be an acceptable service level Format: int32

includeAbandonedCalls

public Boolean includeAbandonedCalls

Includes abandoned calls (when callers hang up prior to being served by an agent) into service-level calculation

abandonedThresholdSeconds

public Long abandonedThresholdSeconds

Abandoned calls that are shorter than the defined period of time in seconds will not be included into the calculation of Service Level Format: int32

Constructor Details

CallQueueServiceLevelSettings

public CallQueueServiceLevelSettings()

Method Details

slaGoal

public CallQueueServiceLevelSettings slaGoal(Long slaGoal)

slaThresholdSeconds

public CallQueueServiceLevelSettings slaThresholdSeconds(Long slaThresholdSeconds)

includeAbandonedCalls

public CallQueueServiceLevelSettings includeAbandonedCalls(Boolean includeAbandonedCalls)

abandonedThresholdSeconds

public CallQueueServiceLevelSettings abandonedThresholdSeconds(Long abandonedThresholdSeconds)