Package com.ringcentral.definitions

Class TimelineResponseOptionsCounters

java.lang.Object

com.ringcentral.definitions.TimelineResponseOptionsCounters

public class TimelineResponseOptionsCounters
extends Object

Options for selecting breakdown for calls count

Field Summary

Fields

Modifier and Type	Field	Description
Boolean	allCalls	Include data for total calls count
Boolean	callsByActions	Include breakdown of calls count by action (HoldOff, HoldOn, ParkOn, ParkOff, BlindTransfer, WarmTransfer, DTMFTransfer)
Boolean	callsByCompanyHours	Include breakdown of calls count by company hours (BusinessHours, AfterHours)
Boolean	callsByDirection	Include breakdown of calls count by direction (Inbound, Outbound)
Boolean	callsByOrigin	Include breakdown of calls count by origin (Internal, External)
Boolean	callsByQueueSla	Include breakdown of calls count by queue SLA (InSLA, OutSLA).
Boolean	callsByResponse	Include breakdown of calls count by response (Answered, NotAnswered, Connected, NotConnected)
Boolean	callsByResult	Include breakdown of calls count by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted)
Boolean	callsByType	Include breakdown of calls count by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound)
Boolean	callsSegments	Include breakdown of calls count by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup)
Boolean	queueOpportunities	Include breakdown of calls count by the total number of times a Queue call was presented to the user.

Constructor Summary

Constructors

Constructor	Description
TimelineResponseOptionsCounters()

Method Summary

Modifier and Type	Method	Description
TimelineResponseOptionsCounters	allCalls(Boolean allCalls)
TimelineResponseOptionsCounters	callsByActions(Boolean callsByActions)
TimelineResponseOptionsCounters	callsByCompanyHours(Boolean callsByCompanyHours)
TimelineResponseOptionsCounters	callsByDirection(Boolean callsByDirection)
TimelineResponseOptionsCounters	callsByOrigin(Boolean callsByOrigin)
TimelineResponseOptionsCounters	callsByQueueSla(Boolean callsByQueueSla)
TimelineResponseOptionsCounters	callsByResponse(Boolean callsByResponse)
TimelineResponseOptionsCounters	callsByResult(Boolean callsByResult)
TimelineResponseOptionsCounters	callsByType(Boolean callsByType)
TimelineResponseOptionsCounters	callsSegments(Boolean callsSegments)
TimelineResponseOptionsCounters	queueOpportunities(Boolean queueOpportunities)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

allCalls

public Boolean allCalls

Include data for total calls count

callsByDirection

public Boolean callsByDirection

Include breakdown of calls count by direction (Inbound, Outbound)

callsByOrigin

public Boolean callsByOrigin

Include breakdown of calls count by origin (Internal, External)

callsByResponse

public Boolean callsByResponse

Include breakdown of calls count by response (Answered, NotAnswered, Connected, NotConnected)

callsSegments

public Boolean callsSegments

Include breakdown of calls count by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup)

callsByResult

public Boolean callsByResult

Include breakdown of calls count by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted)

callsByCompanyHours

public Boolean callsByCompanyHours

Include breakdown of calls count by company hours (BusinessHours, AfterHours)

callsByQueueSla

public Boolean callsByQueueSla

Include breakdown of calls count by queue SLA (InSLA, OutSLA). This counter is only applicable to Queues grouping

callsByActions

public Boolean callsByActions

Include breakdown of calls count by action (HoldOff, HoldOn, ParkOn, ParkOff, BlindTransfer, WarmTransfer, DTMFTransfer)

callsByType

public Boolean callsByType

Include breakdown of calls count by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound)

queueOpportunities

public Boolean queueOpportunities

Include breakdown of calls count by the total number of times a Queue call was presented to the user. It is limited to `groupBy` Users and `groupByMembers` (Department, Queue, Site, UserGroup) grouping. Only the listed below options for call filters are applicable to `queueOpportunities` and provide meaningful results: `queues` (selected queue extension ids), `callResults` (Missed, Abandoned), `callResponses` (Answered, NotAnswered), `origins` (Internal, External)

Constructor Details

TimelineResponseOptionsCounters

public TimelineResponseOptionsCounters()

Method Details

allCalls

public TimelineResponseOptionsCounters allCalls(Boolean allCalls)

callsByDirection

public TimelineResponseOptionsCounters callsByDirection(Boolean callsByDirection)

callsByOrigin

public TimelineResponseOptionsCounters callsByOrigin(Boolean callsByOrigin)

callsByResponse

public TimelineResponseOptionsCounters callsByResponse(Boolean callsByResponse)

callsSegments

public TimelineResponseOptionsCounters callsSegments(Boolean callsSegments)

callsByResult

public TimelineResponseOptionsCounters callsByResult(Boolean callsByResult)

callsByCompanyHours

public TimelineResponseOptionsCounters callsByCompanyHours(Boolean callsByCompanyHours)

callsByQueueSla

public TimelineResponseOptionsCounters callsByQueueSla(Boolean callsByQueueSla)

callsByActions

public TimelineResponseOptionsCounters callsByActions(Boolean callsByActions)

callsByType

public TimelineResponseOptionsCounters callsByType(Boolean callsByType)

queueOpportunities

public TimelineResponseOptionsCounters queueOpportunities(Boolean queueOpportunities)