Package com.ringcentral.definitions

Class TimelineResponseOptionsTimers

java.lang.Object

com.ringcentral.definitions.TimelineResponseOptionsTimers

public class TimelineResponseOptionsTimers
extends Object

Options for selecting breakdown for calls duration

Field Summary

Fields

Modifier and Type	Field	Description
Boolean	allCallsDuration	Include data for all calls duration
Boolean	callsDurationByCompanyHours	Include breakdown of calls duration by company hours (BusinessHours, AfterHours)
Boolean	callsDurationByDirection	Include breakdown of calls duration by direction (Inbound, Outbound)
Boolean	callsDurationByOrigin	Include breakdown of calls duration by origin (Internal, External)
Boolean	callsDurationByQueueSla	Include breakdown of calls duration by queue SLA (InSLA, OutSLA).
Boolean	callsDurationByResponse	Include breakdown of calls duration by response (Answered, NotAnswered, Connected, NotConnected)
Boolean	callsDurationByResult	Include breakdown of calls duration by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted)
Boolean	callsDurationByType	Include breakdown of calls duration by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound)
Boolean	callsSegmentsDuration	Include breakdown of calls duration by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup)

Constructor Summary

Constructors

Constructor	Description
TimelineResponseOptionsTimers()

Method Summary

Modifier and Type	Method	Description
TimelineResponseOptionsTimers	allCallsDuration(Boolean allCallsDuration)
TimelineResponseOptionsTimers	callsDurationByCompanyHours(Boolean callsDurationByCompanyHours)
TimelineResponseOptionsTimers	callsDurationByDirection(Boolean callsDurationByDirection)
TimelineResponseOptionsTimers	callsDurationByOrigin(Boolean callsDurationByOrigin)
TimelineResponseOptionsTimers	callsDurationByQueueSla(Boolean callsDurationByQueueSla)
TimelineResponseOptionsTimers	callsDurationByResponse(Boolean callsDurationByResponse)
TimelineResponseOptionsTimers	callsDurationByResult(Boolean callsDurationByResult)
TimelineResponseOptionsTimers	callsDurationByType(Boolean callsDurationByType)
TimelineResponseOptionsTimers	callsSegmentsDuration(Boolean callsSegmentsDuration)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Details

allCallsDuration

public Boolean allCallsDuration

Include data for all calls duration

callsDurationByDirection

public Boolean callsDurationByDirection

Include breakdown of calls duration by direction (Inbound, Outbound)

callsDurationByOrigin

public Boolean callsDurationByOrigin

Include breakdown of calls duration by origin (Internal, External)

callsDurationByResponse

public Boolean callsDurationByResponse

Include breakdown of calls duration by response (Answered, NotAnswered, Connected, NotConnected)

callsSegmentsDuration

public Boolean callsSegmentsDuration

Include breakdown of calls duration by segments (Ringing, LiveTalk, Hold, Park, Transfer, IvrPrompt, Voicemail, VmGreeting, Setup)

callsDurationByResult

public Boolean callsDurationByResult

Include breakdown of calls duration by result (Completed, Abandoned, Voicemail, Unknown, Missed, Accepted)

callsDurationByCompanyHours

public Boolean callsDurationByCompanyHours

Include breakdown of calls duration by company hours (BusinessHours, AfterHours)

callsDurationByQueueSla

public Boolean callsDurationByQueueSla

Include breakdown of calls duration by queue SLA (InSLA, OutSLA). This timer is only applicable to Queues grouping

callsDurationByType

public Boolean callsDurationByType

Include breakdown of calls duration by type (Direct, FromQueue, ParkRetrieval, Transferred, Outbound)

Constructor Details

TimelineResponseOptionsTimers

public TimelineResponseOptionsTimers()

Method Details

allCallsDuration

public TimelineResponseOptionsTimers allCallsDuration(Boolean allCallsDuration)

callsDurationByDirection

public TimelineResponseOptionsTimers callsDurationByDirection(Boolean callsDurationByDirection)

callsDurationByOrigin

public TimelineResponseOptionsTimers callsDurationByOrigin(Boolean callsDurationByOrigin)

callsDurationByResponse

public TimelineResponseOptionsTimers callsDurationByResponse(Boolean callsDurationByResponse)

callsSegmentsDuration

public TimelineResponseOptionsTimers callsSegmentsDuration(Boolean callsSegmentsDuration)

callsDurationByResult

public TimelineResponseOptionsTimers callsDurationByResult(Boolean callsDurationByResult)

callsDurationByCompanyHours

public TimelineResponseOptionsTimers callsDurationByCompanyHours(Boolean callsDurationByCompanyHours)

callsDurationByQueueSla

public TimelineResponseOptionsTimers callsDurationByQueueSla(Boolean callsDurationByQueueSla)

callsDurationByType

public TimelineResponseOptionsTimers callsDurationByType(Boolean callsDurationByType)