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How do I enable call recording in the developer sandbox environment?


I want to retrieve call logs and call records. For that i have given permission to Read Call Logs and Read Call Recordings.

But in Sandbox Environment there is no automatic call recording.

I want to create some call recording in sandbox environment to pass the graduation test.

Could any one help me in how to achieve that?


The sandbox account has on-demand call recording (*9 or the record button on the RingCentral app) but not automatic call recording.

You can learn more about on-demand call recording from our knowledge base.

If you wish to create call recordings programmatically, a sample app has been created which shows how to query and download the call log for recordings.