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Integrating with CRMs using the App Connect framework

The developer framework is currently in BETA

This framework is in beta. Please submit a Github issue if you encounter any problems or have a question.

Welcome to RingCentral's App Connect integration framework. Using this framework, developers can integrate RingCentral into their web-based CRM more easily. The framework comes with many features, but is principly designed around the following use cases:

  • Embedded phone. Injecting a phone into the CRM for a fully-integrated communications experience.
  • Call pop. Automatically opening up a contact record when a call is received.
  • Logging calls. Capturing and storing call notes in an activity record linked to an associated contact in the CRM.

Getting started

Follow our simple getting started guide and in less than 10 minutes you will have created a dummy server that receives events from App Connect. From there you can begin customizing your adapter to connect to your desired CRM.

Build your first connector

Architectural overview

Each CRM supported by this framework is required to implement what is referred to as a "connector." Connectors help broker communications between the client application (the dialer and primary user interface) and the CRM being integrated with.

Connector architecture diagram

Each connector implements the following components:

  • A configuration file, or manifest that defines basic metadata and provides a no-code interface for defining common user interactions.
  • A server that implements a prescribed interface that is invoked by the front-end client to perform more complex interactions with the CRM.

In this guide, you will learn how to build, package and distribute an connector for a CRM.

Powered by RingCentral Embeddable

RingCentral Embeddable

App Connect's integration framework is build on top of RingCentral Embeddable, which itself provides the following capabilities via its unified communications client:

  • Make and receive phone calls.
  • Send and receive SMS.
  • Read and send team chat messages.
  • Search your RingCentral address book.
  • View a history of past calls.
  • Listen to call recordings.
  • Access and listen to voicemail.