getCallLog

This interface retrieves a previously logged call log record in the target CRM. This information is used to render a form to allow an end user to view or edit that record within the App Connect client.

Request parameters

Parameter	Description
user	TODO
callLogId	The ID of the activity or call log record within the CRM.
authHeader	The HTTP Authorization header to be transmitted with the API request to the target CRM.

Return value(s)

This interface should return the associated call log record in a prescribed format.

Parameter	Description
callLogInfo	Contain subject, note and optionally additionalSubmission
returnMessage	message, messageType and ttl

Example

{
  callLogInfo:{
    subject: "A new call from John Doe",
    note: "Delivery location changed.",
    additionalSubmission: {
      address: "12 Some Street, CA"
    }
  },
  returnMessage:{
    message: 'Log fetched',
    messageType: 'success', // 'success', 'warning' or 'danger'
    ttl: 30000 // in miliseconds
  }
}

Reference

Example CRMPipedrive

    if (!!callLog.recording?.link && (user.userSettings?.addCallLogRecording?.value ?? true)) { body = upsertCallRecording({ body, recordingLink: callLog.recording.link }); }
    if (!!aiNote && (user.userSettings?.addCallLogAiNote?.value ?? true)) { body = upsertAiNote({ body, aiNote }); }
    if (!!transcript && (user.userSettings?.addCallLogTranscript?.value ?? true)) { body = upsertTranscript({ body, transcript }); }

    // const postBody = {
    //     subject: callLog.customSubject ?? `[Call] ${callLog.direction} Call ${callLog.direction === 'Outbound' ? 'to' : 'from'} ${contactInfo.name} [${contactInfo.phone}]`,
    //     body: `\nContact Number: ${contactInfo.phoneNumber}\nCall Result: ${callLog.result}\nNote: ${note}${callLog.recording ? `\n[Call recording link] ${callLog.recording.link}` : ''}\n\n--- Created via RingCentral App Connect`,
    //     type: 'PhoneCommunication',
    //     received_at: moment(callLog.startTime).toISOString()
    // }
    // const addLogRes = await axios.post(
    //     `https://api.crm.com/activity`,
    //     postBody,
    //     {
    //         headers: { 'Authorization': authHeader }
    //     });
    console.log(`adding call log... \n${JSON.stringify(callLog, null, 2)}`);
    console.log(`body... \n${body}`);
    console.log(`with additional info... \n${JSON.stringify(additionalSubmission, null, 2)}`);
    mockCallLog = {
        id: 'testCallLogId',
        subject: callLog.customSubject,
        note: body,
        contactName: contactInfo.name
    }
    const addLogRes = {
        data: {
            id: mockCallLog.id
        }
    }
    //----------------------------------------------------------------------------

        extraDataTracking
    }
}

async function createMessageLog({ user, contactInfo, authHeader, message, additionalSubmission, recordingLink, faxDocLink }) {
    let extraDataTracking = {};
    const userInfoResponse = await axios.get(`https://${user.hostname}/v1/users/me`, {
        headers: {
            'Authorization': authHeader
        }
    });
    const personResponse = await axios.get(`https://${user.hostname}/api/v2/persons/${contactInfo.id}`, { headers: { 'Authorization': authHeader } });

    const userName = userInfoResponse.data.data.name;
    const dealId = additionalSubmission ? additionalSubmission.deals : '';
    const orgId = personResponse.data.data.org_id ?? '';
    const timeUtc = moment(message.creationTime).utcOffset(0).format('HH:mm')
    const dateUtc = moment(message.creationTime).utcOffset(0).format('YYYY-MM-DD');
    const activityTypesResponse = await axios.get(`https://${user.hostname}/v1/activityTypes`, { headers: { 'Authorization': authHeader } });
    const smsType = activityTypesResponse.data.data.find(t => t.name === 'SMS' && t.active_flag);

    const messageType = recordingLink ? 'Voicemail' : (faxDocLink ? 'Fax' : 'SMS');