getCallLog

This interface retrieves a previously logged call log record in the target CRM. This information is used to render a form to allow an end user to view or edit that record within the App Connect client.

Request parameters

Parameter	Description
user	TODO
callLogId	The ID of the activity or call log record within the CRM.
authHeader	The HTTP Authorization header to be transmitted with the API request to the target CRM.

Return value(s)

This interface should return the associated call log record in a prescribed format.

Parameter	Description
callLogInfo	Contain subject, note and optionally additionalSubmission
returnMessage	message, messageType and ttl

Example

{
  callLogInfo:{
    subject: "A new call from John Doe",
    note: "Delivery location changed.",
    additionalSubmission: {
      address: "12 Some Street, CA"
    }
  },
  returnMessage:{
    message: 'Log fetched',
    messageType: 'success', // 'success', 'warning' or 'danger'
    ttl: 30000 // in miliseconds
  }
}

Reference

Example CRMPipedrive

        }
    };
}

// - contactInfo: { id, type, phoneNumber, name }
// - message : same as in https://developers.ringcentral.com/api-reference/Message-Store/readMessage
// - recordingLink: recording link of voice mail
// - additionalSubmission: all additional fields that are setup in manifest under call log page
async function createMessageLog({ user, contactInfo, authHeader, message, additionalSubmission, recordingLink, faxDocLink }) {
    // ---------------------------------------
    // ---TODO.7: Implement message logging---
    // ---------------------------------------

    // const postBody = {
    //     data: {
    //         subject: `[SMS] ${message.direction} SMS - ${message.from.name ?? ''}(${message.from.phoneNumber}) to ${message.to[0].name ?? ''}(${message.to[0].phoneNumber})`,
    //         body: `${message.direction} SMS - ${message.direction == 'Inbound' ? `from ${message.from.name ?? ''}(${message.from.phoneNumber})` : `to ${message.to[0].name ?? ''}(${message.to[0].phoneNumber})`} \n${!!message.subject ? `[Message] ${message.subject}` : ''} ${!!recordingLink ? `\n[Recording link] ${recordingLink}` : ''}\n\n--- Created via RingCentral App Connect`,
    //         type: 'Message'
    //     }
    // }
    // const addLogRes = await axios.post(
    //     `https://api.crm.com/activity`,
    //     postBody,
    //     {
    //         headers: { 'Authorization': authHeader }
    //     });
    const messageType = recordingLink ? 'Voicemail' : (faxDocLink ? 'Fax' : 'SMS');
    console.log(`adding message log... \n\n${JSON.stringify(message, null, 2)}`);
    mockMessageLog = {
        id: 'testMessageLogId'
    }
    const addLogRes = {
        data: {
            id: mockMessageLog.id
        }
    }

    extraDataTracking = {
        ratelimitRemaining: getLogRes.headers['x-ratelimit-remaining'],
        ratelimitAmount: getLogRes.headers['x-ratelimit-limit'],
        ratelimitReset: getLogRes.headers['x-ratelimit-reset']
    };
    const logBody = getLogRes.data.data.note;
    const note = logBody.split('<b>Agent notes</b>')[1]?.split('<b>Call details</b>')[0]?.replaceAll('<br>', '') ?? '';
    const relatedContact = getLogRes.data.related_objects?.person;
    let contactName = 'Unknown';
    if (relatedContact) {
        const contactKeys = Object.keys(relatedContact);
        contactName = relatedContact[contactKeys[0]].name;
    }
    return {
        callLogInfo: {
            subject: getLogRes.data.data.subject,
            note,
            contactName,
            fullBody: logBody,
            fullLogResponse: getLogRes?.data?.data,
            dispositions: {
                deals: getLogRes.data.data.deal_id,
                leads: getLogRes.data.data.lead_id
            }
        },
        extraDataTracking
    }
}

exports.getAuthType = getAuthType;
exports.getOauthInfo = getOauthInfo;
exports.getUserInfo = getUserInfo;
exports.createCallLog = createCallLog;