updateCallLog

This interface is called when a call log activity record needs to be updated. This interface is invoked in response to the following user actions:

• The user of the Unified CRM Chrome extension updates the subject or notes associated with a call log.
• When a recording has become available for a phone call.

Adding a recording to a call log entry

Events are triggers the moment a phone call is completed so that it can be logged properly. However, recordings take additional time to process and encode to make available to users. Therefore, for any given call you will receive an event when the call ends, and a subsequent event when a record is made available (assuming a recording of the call was made).

It is the developer's responsibility to update the call log record contents as they see fit to make a call recording available.

Input parameters

Parameter	Description
user	An object describing the Chrome extension user associated with the action that triggered this interface.
existingCallLog	All the metadata associated with the call to be logged. Call Log schema is described in our API Reference.
authHeader	The HTTP Authorization header to be transmitted with the API request to the target CRM.
recordingLink	If the call has a recording associated with it, then this field will contain a link to the voicemail.
subject	The subject or summary of the call activity. The value may have been changes by the user.
note	The notes saved by the user. The value may change if the user has updated the notes they have taken.

Contact Info

{ 
  id: "<string">,
  type: "<string>", 
  phoneNumber: "<E.164 Phone Number>",
  name: "<string>"
}

Return value(s)

An object with following properties:

Parameter	Description
updatedNote	updated note on CRM
returnMessage	message, messageType and ttl

Example

  return {
    updatedNote: "Some random notes",
    returnMessage:{
      message: 'Call logged',
      messageType: 'success', // 'success', 'warning' or 'danger'
      ttl: 30000 // in miliseconds
    }
  }

Reference

Example CRMPipedrive

async function updateMessageLog({ user, contactInfo, existingMessageLog, message, authHeader }) {
    // ---------------------------------------
    // ---TODO.8: Implement message logging---
    // ---------------------------------------

    // const existingLogId = existingMessageLog.thirdPartyLogId;
    // const getLogRes = await axios.get(
    //     `https://api.crm.com/activity/${existingLogId}`,
    //     {
    //         headers: { 'Authorization': authHeader }
    //     });
    // const originalNote = getLogRes.data.body;
    // const updateNote = orginalNote.replace();

    // const patchBody = {
    //     data: {
    //         body: updateNote,
    //     }
    // }
    // const updateLogRes = await axios.patch(
    //     `https://api.crm.com/activity`,
    //     patchBody,
    //     {
    //         headers: { 'Authorization': authHeader }
    //     });
    console.log(`update message log with... \n\n${JSON.stringify(message, null, 2)}`);

    //---------------------------------------------------------------------------------------------------------------------------------------------
    //---CHECK.8: For multiple messages or additional message during the day, open db.sqlite and CRM website to check if message logs are saved ---
    //---------------------------------------------------------------------------------------------------------------------------------------------
}

            message: 'Message log added.',
            messageType: 'success',
            ttl: 3000
        }
    };
}

async function updateMessageLog({ user, contactInfo, existingMessageLog, message, authHeader }) {
    const existingLogId = existingMessageLog.thirdPartyLogId;
    const userInfoResponse = await axios.get('https://api.pipedrive.com/v1/users/me', {
        headers: {
            'Authorization': authHeader
        }
    });
    const userName = userInfoResponse.data.data.name;
    const getLogRes = await axios.get(
        `https://${user.hostname}/v1/activities/${existingLogId}`,
        {
            headers: { 'Authorization': authHeader }
        });
    let logBody = getLogRes.data.data.note;
    let putBody = {};
    const newMessageLog =
        `<li>${message.direction === 'Inbound' ? `${contactInfo.name} (${contactInfo.phoneNumber})` : userName} ${moment(message.creationTime).utcOffset(user.timezoneOffset).format('hh:mm A')}<br>` +
        `<b>${message.subject}</b></li>`;
    logBody = logBody.replace('------------<br><ul>', `------------<br><ul>${newMessageLog}`);

    const regex = RegExp('<br>Conversation.(.*) messages.');
    const matchResult = regex.exec(logBody);
    logBody = logBody.replace(matchResult[0], `<br>Conversation(${parseInt(matchResult[1]) + 1} messages)`);

    putBody = {
        note: logBody
    }