updateMessageLog

This function is to add following messages on the same day to the same contact. Use case is explained here

Params

Input: - user: user entity - contactInfo: has id, phoneNumber, type, name - existingMessageLog: existing message log entity - authHeader: auth header for CRM API call - message: message text

Reference

Example CRMPipedrive

    //-------------------------------------------------------------------------------------
    //---CHECK.5: In extension, for a logged call, click edit to see if info is fetched ---
    //-------------------------------------------------------------------------------------
    return {
        callLogInfo: {
            subject,
            note
        },
        returnMessage: {
            message: 'Call log fetched.',
            messageType: 'success',
            ttl: 3000
        }
    }
}

// - note: note submitted by user
// - subject: subject submitted by user
// - startTime: more accurate startTime will be patched to this update function shortly after the call ends
// - duration: more accurate duration will be patched to this update function shortly after the call ends
// - result: final result will be patched to this update function shortly after the call ends
// - recordingLink: recordingLink updated from RingCentral. It's separated from createCallLog because recordings are not generated right after a call. It needs to be updated into existing call log
async function updateCallLog({ user, existingCallLog, authHeader, recordingLink, subject, note, startTime, duration, result, aiNote, transcript }) {
    // ---------------------------------------
    // ---TODO.6: Implement call log update---
    // ---------------------------------------
    let body = mockCallLog.note;
    if (!!note && (user.userSettings?.addCallLogNote?.value ?? true)) { logBody = upsertCallAgentNote({ body: logBody, note }); }
    if (!!duration && (user.userSettings?.addCallLogDuration?.value ?? true)) { logBody = upsertCallDuration({ body: logBody, duration }); }
    if (!!result && (user.userSettings?.addCallLogResult?.value ?? true)) { logBody = upsertCallResult({ body: logBody, result }); }

    const hasSMSType = activityTypesResponse.data.data.some(t => t.name === 'SMS' && t.active_flag);

    const messageType = !!recordingLink ? 'Voicemail' : (!!faxDocLink ? 'Fax' : 'SMS');
    let subject = '';
    let note = '';
    switch (messageType) {
        case 'SMS':
            subject = `SMS conversation with ${contactInfo.name} - ${moment(message.creationTime).utcOffset(user.timezoneOffset).format('YY/MM/DD')}`;
            note =
                `<br><b>${subject}</b><br>` +
                '<b>Conversation summary</b><br>' +
                `${moment(message.creationTime).utcOffset(user.timezoneOffset).format('dddd, MMMM DD, YYYY')}<br>` +
                'Participants<br>' +
                `<ul><li><b>${userName}</b><br></li>` +
                `<li><b>${contactInfo.name}</b></li></ul><br>` +
                'Conversation(1 messages)<br>' +
                'BEGIN<br>' +
                '------------<br>' +
                '<ul>' +
                `<li>${message.direction === 'Inbound' ? `${contactInfo.name} (${contactInfo.phoneNumber})` : userName} ${moment(message.creationTime).utcOffset(user.timezoneOffset).format('hh:mm A')}<br>` +
                `<b>${message.subject}</b></li>` +
                '</ul>' +
                '------------<br>' +
                'END<br><br>' +
                '--- Created via RingCentral App Connect';
            break;
        case 'Voicemail':
            subject = `Voicemail left by ${contactInfo.name} - ${moment(message.creationTime).utcOffset(user.timezoneOffset).format('YY/MM/DD')}`;
            note = `<br><b>${subject}</b><br>Voicemail recording link: ${recordingLink} <br><br>--- Created via RingCentral App Connect`;
            break;
        case 'Fax':
            subject = `Fax document sent from ${contactInfo.name} - ${moment(message.creationTime).utcOffset(user.timezoneOffset).format('YY/MM/DD')}`;
            note = `<br><b>${subject}</b><br>Fax document link: ${faxDocLink} <br><br>--- Created via RingCentral App Connect`;
            break;