Creating a placeholder contact
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In the event that no contact could be found with an associated phone number, then the client application will prompt a user to create a placeholder contact.
In the framework's logic, contact creation is coupled with call/message logging. It'll only be used in one case: logging a call/message against an unknown contact. Therefore, it can be described as:
logging against an unknown contact = create a placeholder contact + logging against it
Implement server endpoints
Within your adapter's index.js
file, implement the following methods.
Test
- Make a call to an uknown contact
- Click
+
button near a call record to log the call - Check if the contact is created on CRM platform (
CHECK.9
) - Check if call log is saved on CRM platform and database (
CHECK.9
)