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View contact and log details

For a matched contact or a logged call, the extension supports to open the corresponding page on CRM.

view contact or log details

To configure this feature, there are several fields to setup in manifest.json.

Name Type Description
canOpenLogPage boolean Set to true if the corresponding CRM supports permalinks for a given activity/log. When set to true users will have the option view/open the activity log in the CRM from the call history page. When set to false, users will open the contact page instead.
contactPageUrl string A format string to open CRM contact page. Eg.https://{hostname}/person/{contactId}. Supported parameters: {hostname}, {contactId}, {contactType}
logPageUrl string A format string to open CRM log page. Eg.https://{hostname}/activity/{logId}. Supported parameters: {hostname}, {logId}, {contactType}