Trigger: missed call
This event is fired when a call comes into an extension, but is never answered or picked up.
- Voicemail-only extensions do not fire the missed call event, because no call that comes into a voicemail extension is ever missed - they are instantly picked up and a voicemail message is played.
- Call queues fire the missed call event when a user hangs up while waiting for someone to answer.
- Some call queues are configured to transfer unanswered calls to another extension, like a voicemail box. If this is the case for you, then the missed call event will not be fired for these calls.
Trigger variables
| Trigger variable | Type | Description |
|---|---|---|
| Call session ID | String | |
| Call telephony session ID | String | |
| Call direction | String | Possible values: "Inbound" and "Outbound." |
| Caller phone number. | Phone number | The phone number that initiated the phone call. |
| Caller name | String | The name of the caller as stored in your company directory or personal address book (if available) |
| Recipient's phone number | Phone number | The phone number that received the phone call. |
| Recipient name | String | The name of the call recipient as stored in your company directory or personal address book (if available) |
| Call ended date | date | The date the call ended, in the format of YYYY-MM-DD. |
| Call ended time | time | The time the call ended, in the format of HH:MM:SS (AM|PM) |
| Call ended day of week | day of week |