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Disclaimer of Responsibility: Archiver Service

RingCentral does not guarantee the delivery or completeness of call recording archives. RingCentral has no responsibility or liability for data that fails to save due to improper configuration, unavailability of storage, or any other technical failure. Additionally, RingCentral bears no responsibility for Customer's compliance obligations or resulting penalties, violations, fines, or adverse actions.

Technical Dependencies

RingCentral is not liable for archive failures or loss of data resulting from factors occurring outside the RingCentral Network, including:

  • Network & SFTP: Connectivity failures typically caused by server-side network issues, firewall restrictions, or third-party configuration errors.
  • Retention limits: The Archiver is limited to data currently held within RingCentral's retention policies; RingCentral is not responsible for data purged prior to archive attempts.

User & Administrative Responsibilities

RingCentral disclaims all liability for data gaps or service disruptions resulting from user-managed settings, including:

  • Authentication maintenance: Service interruptions caused by expired storage tokens and unauthorized changes to API scopes.
  • Alert monitoring: Data gaps resulting from a user's failure to monitor and respond to system notifications for failed archives or required token refreshes.