Call Ended

Overview

Use this instant trigger to start a Zap when a call ends on the RingCentral extension connected to the Zap. It is extension-based; it does not provide an account-wide scope for monitoring shared company lines or call queues.

Use it when a workflow for that extension needs to run as soon as a call is complete.

Configure

Add Call Ended as the trigger in your Zap and connect the RingCentral extension you want to monitor.

Call Ended trigger setup in Zapier with connected account details redacted

Choose the Right Trigger

For polling-based call history or account-level monitoring, including shared company lines and call queues, use New Call Log Record. Its guide covers extension-level or company-wide scope, access requirements, and filters. If you specifically need recorded calls, see New Call Recording.

Call Ended instant trigger notice about extension scope and the polling alternative

Output

The Call Ended trigger returns call-event details as separate Zapier fields. The values depend on the call; extension fields can show No Data when the call has no associated RingCentral extension.

Call Details

Direction: Call direction, such as Inbound or Outbound.
Event Time: Date and time of the call event.
Result: Call outcome, such as Accepted.
Type: Event type. The sample shown is Call.

Basic Call Information

Session ID: Identifier for the call session.
Telephony Session ID: Identifier for the telephony session.

Participant Information

From (Caller)

From Phone Number and Name: Combined caller number and display name, when available.
From Name: Caller name, when available.
From Phone Number: Caller phone number.
From Extension Number: Caller extension; this may show No Data for external callers.

To (Recipient)

To Phone Number and Name: Combined recipient number and display name, when available.
To Name: Recipient name, when available.
To Phone Number: Recipient phone number.
To Extension Number: Recipient extension; this may show No Data for external numbers.

Raw Data

The test sample shown in Zapier displays individual mapped fields and does not show a separate raw JSON field. For raw call-log data and its detailed-view options, see New Call Log Record.

Sample Output

This example uses synthetic values. Zapier displays the fields as individual outputs in the trigger test; available values can differ by call.

{
  "direction": "Outbound",
  "eventTime": "2026-01-15T10:32:00.000Z",
  "from": "+15551230001 (Caller)",
  "result": "Accepted",
  "sessionId": "example-session-id",
  "telephonySessionId": "example-telephony-session-id",
  "to": "+15551230002 (Support)",
  "type": "Call",
  "toExtensionNumber": "No Data",
  "toName": "Support",
  "toPhoneNumber": "+15551230002",
  "fromExtensionNumber": "No Data",
  "fromName": "Caller",
  "fromPhoneNumber": "+15551230001"
}