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View Contact And Log Details

App Connect can open the corresponding CRM contact or activity page for matched contacts and logged calls.

View contact or log details

Configure this in the platform manifest:

Field Description
canOpenLogPage When true, logged activities open logPageUrl. When false, they open contactPageUrl.
contactPageUrl Contact URL template. Supports {hostname}, {contactId}, and {contactType}.
logPageUrl Activity/log URL template. Supports {hostname}, {logId}, {contactId}, and {contactType} where available.

Example:

{
  "canOpenLogPage": true,
  "contactPageUrl": "https://{hostname}/contacts/{contactId}",
  "logPageUrl": "https://{hostname}/activities/{logId}"
}

Values come from connector responses:

  • contactId and contactType come from contact lookup or log submission data.
  • logId comes from createCallLog or createMessageLog.
  • hostname comes from the connected user record.