updateMessageLog

Updates an existing CRM message activity for later messages in the same conversation/day or for an existing shared SMS thread.

Signature

async function updateMessageLog({
  user,
  contactInfo,
  assigneeName,
  ownerName,
  sharedSMSLogContent,
  existingMessageLog,
  message,
  authHeader,
  additionalSubmission,
  imageLink,
  imageDownloadLink,
  imageContentType,
  videoLink,
  proxyConfig
}) {
  return {
    returnMessage: {
      message: 'Message log updated.',
      messageType: 'success',
      ttl: 3000
    }
  };
}

Input

Field	Description
user	Connected CRM user.
contactInfo	Selected contact.
assigneeName, ownerName	Shared SMS assignment/owner context when available.
sharedSMSLogContent	{ subject, body } generated by core for shared SMS updates.
existingMessageLog	Local App Connect linkage record. Use existingMessageLog.thirdPartyLogId as the CRM log ID.
message	RingCentral message object for normal message updates.
authHeader	Prepared CRM auth header.
additionalSubmission	Values from manifest page.messageLog.additionalFields[].
imageLink, imageDownloadLink, imageContentType, videoLink	MMS media fields when present.
proxyConfig	Proxy configuration when applicable.

Return

Field	Description
returnMessage	Optional UI feedback.
extraDataTracking	Optional analytics/tracing data.

Core uses existingMessageLog.thirdPartyLogId; you do not need to return the CRM log ID.

Reference

Template

const axios = require('axios');

// Used to update existing message log so to group message in the same day together
async function updateMessageLog({ user, contactInfo, existingMessageLog, message, authHeader }) {
    //--------------------------------------
    //--- TODO: Add CRM API call here ------
    //--------------------------------------
    // const existingLogId = existingMessageLog.thirdPartyLogId;
    // const getLogRes = await axios.get(
    //     `https://api.crm.com/activity/${existingLogId}`,
    //     {
    //         headers: { 'Authorization': authHeader }
    //     });
    // const originalNote = getLogRes.data.body;
    // const updateNote = orginalNote.replace();

    // const patchBody = {
    //     data: {
    //         body: updateNote,
    //     }
    // }
    // const updateLogRes = await axios.patch(
    //     `https://api.crm.com/activity`,
    //     patchBody,
    //     {
    //         headers: { 'Authorization': authHeader }
    //     });
    console.log(`update message log with... \n\n${JSON.stringify(message, null, 2)}`);
}

module.exports = updateMessageLog;