Captivo Labs
Connecting UCaaS & CCaaS platforms to the business applications you rely on — so every call is logged, documented, and linked to the right record. Automatically.
About Captivo Labs
Captivo Labs builds middleware that bridges phone systems and the business software professional services teams run on. Their integration engine connects UCaaS and CCaaS platforms — including RingCentral — to practice management, CRM, ERP, and document management systems, eliminating manual call logging entirely.
Their platform is purpose-built for industries where every call matters: legal, automotive, hospitality, and health clinics. For legal teams in particular, Captivo Labs automates the entire post-call workflow — logging the call, capturing duration and direction, creating a draft time entry, and linking everything to the right matter — without anyone touching a keyboard.
Captivo Labs is also the first partner to build and publish a plugin for App Connect, extending their track record as a connector-building partner into the App Connect plugin ecosystem. Two plugins are available now, both free to install and both working alongside any CRM connector already deployed in your account: Sensitive Data Redaction, which masks card details and other personal data before it reaches your CRM, and Lazy Contact Sync, which keeps your RingCentral address book current from the calls you are already logging.
Plugins
Masks card numbers, expiry dates, security codes, and other personal data in call notes, AI summaries, and transcripts — before any of it is written to your CRM.
Upserts a CRM contact into your RingCentral address book the moment they call through App Connect — so they're identified by name on every device from then on, not just inside the App Connect client.
Connectors
Automatically log RingEX calls and communications against Smokeball matters and client records — with screen pop, time tracking, and draft time entries.
Log RingEX calls against ConnectWise companies, contacts, and tickets — with screen pop and draft time entries for MSP teams.
Log RingEX calls to Odoo contacts and CRM records across sales, support, and operations.
Contact Captivo Labs
Ready to learn more about our integrations or discuss your requirements?
Reach out to get a demo, register interest in a connector, or ask about support for other platforms.